By OpenTools · Updated
| Buying question | Chatbase | Tidio Lyro | What to check |
|---|---|---|---|
| Knowledge | Business information, instructions and agent configuration. | Website and FAQ knowledge with guidance. | Who updates a policy, and how do answers change? |
| Support workflow | Agent builder with channels, actions and human escalation. | AI agent alongside Tidio live chat and ticketing. | Can the receiving person see the conversation context? |
| Usage unit | Model-dependent message credits; actions can add requests. | AI conversations with at least one AI reply. | Estimate cost from a representative support exchange. |
| Entry offer | Free: 50 message credits/month; inactive free agents deleted after 14 days. | Initial free conversation allowance; confirm current count and paid quota. | Distinguish a recurring allowance from an initial one. |
| Chatbase monthly plans | Hobby $40/700 credits; Standard $150/4,000; Pro $500/15,000. | Select current Lyro conversation volume and required Tidio features. | Compare the complete support setup, not just the bot price. |
Choose Chatbase for a configurable agent
Chatbase combines business-data training, instructions, selected channels and actions. Budget for model-dependent message credits and check whether the required channel or helpdesk feature is included in your plan. Free agents have a 14-day inactivity deletion rule.
Choose Lyro for a Tidio support workflow
Lyro is worth evaluating when the team wants AI alongside Tidio live chat and ticketing. Check website and FAQ updates, guidance, actions and handoff. Confirm the current initial free allowance and recurring paid conversation quota.
Compare one real support path
Use the same FAQ, missing-answer question and request for a person in both products. Record source-update behavior, usage consumed and the context delivered to human support. No resolution-rate guarantee follows from a provider feature list.
Common questions
Which chatbot is best for a small business?
Start with the one that fits your support workflow. Chatbase is a configurable agent builder; Lyro is closely tied to Tidio live chat and ticketing. Compare knowledge maintenance, human handoff and the full monthly cost using your own customer questions.
Is Chatbase free?
The current Free card lists 50 message credits per month and one team member. Free agents are deleted after 14 days of inactivity. Check the limits before using it for a continuing support workflow.
Is a Lyro conversation the same as a Chatbase message credit?
No. Lyro counts a customer interaction with at least one AI reply as an AI conversation. Chatbase credits depend on model requests, and actions can add requests.
Can a chatbot hand support to a person?
Both products document AI and human support workflows. Configure and test the actual handoff route, context visible to the person and behavior outside staffed hours.
How do I avoid outdated answers?
Assign an owner to the knowledge sources. After changing a policy, test the same question again and verify when the source update reaches the agent.
Continue your research
- Best AI Chatbots for Small Business: Chatbase and Lyro
Read the small-business buyer guide.
Sources and approach
This guide compares documented features and access conditions. It does not present hands-on output tests. Check the provider’s current terms before paying or uploading files.
- Chatbase productChecked 2026-09-11
- Chatbase pricingChecked 2026-09-11
- Tidio Lyro productChecked 2026-09-11
- Tidio pricingChecked 2026-09-11