Crisp vs Crisp MagicReply

Side-by-side comparison · Updated August 2026

	Crisp	Crisp MagicReply
Description	Crisp is an AI-powered customer support platform centered on Hugo, an AI agent and copilot that helps automate customer support, assist agents, and improve response quality across chat, messaging, and email.	Crisp.chat is a comprehensive communication platform designed to enhance customer interactions and support efficiency. Key features include an interactive website chat widget, customizable chatbots for automating conversations, a CRM to manage leads and customer information, and a shared inbox for collaborative work. Additionally, it offers a ticketing system for streamlined customer support, campaign tools for sending emails and in-app messages, a knowledge base for instant customer answers, and a status page for monitoring system health.
Category	Customer Support	Customer Support
Rating	2.0 (1)	No reviews
Pricing	Freemium	Pricing unavailable
Starting Price	Free	N/A
Plans	Basic (Free) — Free Pro — $25/mo Unlimited — $95/mo Enterprise — Contact for pricing	—
Use Cases	Support teams handling high conversation volume Agents who need help responding faster Businesses that want self-service support Teams managing complex support cases	Customer Support Teams Marketing Teams Sales Teams Businesses
Tags	customer supportAI agentcopilotchatmessaging	communicationcustomer supportCRMchat widgetshared inbox
Features
AI helpdesk with Hugo AI core
Customer-facing AI agent
Internal AI copilot for agents
Shared inbox
Chat widget
Search Chatbox AI for self-service
Workflow automation
Conversation routing and escalation
AI-powered drafting and summarization
Support knowledge training from help content, website content, snippets, and inbox history
Multi-provider AI support including Claude and Gemini
Desktop app for macOS and Windows
website chat widget
customizable chatbots
CRM for managing leads and customers
shared inbox for team collaboration
streamlined ticketing system
email and in-app campaigns
knowledge base
real-time status page
	View Crisp	View Crisp MagicReply

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