Missive

Claim Tool

Last updated: November 14, 2025

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What is Missive?

Missive is an AI-powered collaborative inbox and communication platform that unifies email, chat, SMS, social DMs, and task management in one workspace. Built for teams, Missive streamlines customer and client communications with shared inboxes, real-time collaboration, workflow automations, and deep integrations. Its AI generates drafts, summarizes threads, translates messages, and powers rules that route, label, and assign work. With robust security, analytics, and mobile apps, Missive helps organizations of all sizes deliver faster, more human responses at scale.

Category

Communication

Missive's Top Features

AI drafts, conversation summaries, translations, and custom prompts

AI sentiment analysis, request detection, categorization, and task creation

Shared team inboxes and dedicated team spaces for focused collaboration

Real-time internal comments, chatrooms, and internal threads

Unified inbox for email, SMS, WhatsApp, Messenger, and social DMs

Collaborative email drafting with shared attachments and review

Workflow automation and rules (auto-forward, OOO, auto-follow-up)

Task management in the inbox with smart attributes and auto-assignment

Live chat and guest access for external collaborators and website visitors

Integrations with 25+ apps including CRMs and order tracking

APIs and low/no-code tools for custom channels and automations

Security: two-factor authentication, SAML SSO, managed signatures, audit trail, IP restrictions, and granular permissions

Analytics and reporting on reply time, handle time, message volume, and productivity

Frequently asked questions about Missive

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    Use Cases

    Customer Support Teams

    Manage high-volume email, SMS, and social DMs in shared inboxes with AI-powered routing, labeling, and collaborative replies.

    Sales Teams

    Capture and triage inbound leads from multiple channels, co-draft responses, and sync context to CRMs via integrations.

    Account Management

    Share client conversations, assign owners, and track follow-ups as tasks with internal threads for context.

    E-commerce Operations

    Handle order and shipping inquiries across channels and connect order-tracking integrations to resolve issues faster.

    Agencies & Services

    Collaborate on client communications, approvals, and deliverables using shared inboxes, comments, and task assignment.

    IT & Internal Helpdesk

    Centralize internal requests, auto-categorize tickets with AI, and assign to the least busy or by team.

    HR & Recruiting

    Coordinate candidate communications, co-write outreach emails, and track interview tasks within threads.

    Operations & Finance

    Automate repetitive messages like receipts and OOO replies, and create tasks from emails for timely follow-up.

    Field & Remote Teams

    Use mobile apps to collaborate in real time, respond on the go, and stay aligned with shared context and tasks.

    Founders & Executives

    Rely on AI summaries, analytics, and automations to triage inboxes and keep a pulse on key conversations.

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