Missive
Missive: The AI-powered shared inbox for email, chat, SMS, and tasks.
Last updated Nov 14, 2025
What is Missive?
Missive's Top Features
Key capabilities that make Missive stand out.
AI drafts, conversation summaries, translations, and custom prompts
AI sentiment analysis, request detection, categorization, and task creation
Shared team inboxes and dedicated team spaces for focused collaboration
Real-time internal comments, chatrooms, and internal threads
Unified inbox for email, SMS, WhatsApp, Messenger, and social DMs
Collaborative email drafting with shared attachments and review
Workflow automation and rules (auto-forward, OOO, auto-follow-up)
Task management in the inbox with smart attributes and auto-assignment
Live chat and guest access for external collaborators and website visitors
Integrations with 25+ apps including CRMs and order tracking
APIs and low/no-code tools for custom channels and automations
Security: two-factor authentication, SAML SSO, managed signatures, audit trail, IP restrictions, and granular permissions
Analytics and reporting on reply time, handle time, message volume, and productivity
Use Cases
Who benefits most from this tool.
Customer Support Teams
Manage high-volume email, SMS, and social DMs in shared inboxes with AI-powered routing, labeling, and collaborative replies.
Sales Teams
Capture and triage inbound leads from multiple channels, co-draft responses, and sync context to CRMs via integrations.
Account Management
Share client conversations, assign owners, and track follow-ups as tasks with internal threads for context.
E-commerce Operations
Handle order and shipping inquiries across channels and connect order-tracking integrations to resolve issues faster.
Agencies & Services
Collaborate on client communications, approvals, and deliverables using shared inboxes, comments, and task assignment.
IT & Internal Helpdesk
Centralize internal requests, auto-categorize tickets with AI, and assign to the least busy or by team.
HR & Recruiting
Coordinate candidate communications, co-write outreach emails, and track interview tasks within threads.
Operations & Finance
Automate repetitive messages like receipts and OOO replies, and create tasks from emails for timely follow-up.
Field & Remote Teams
Use mobile apps to collaborate in real time, respond on the go, and stay aligned with shared context and tasks.
Founders & Executives
Rely on AI summaries, analytics, and automations to triage inboxes and keep a pulse on key conversations.
Tags
Missive's pricing
User Reviews
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