Missive
CommunicationFreemium
Missive: The AI-powered shared inbox for email, chat, SMS, and tasks.
Last updated Nov 14, 2025
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What is Missive?
Missive's Top Features
Key capabilities that make Missive stand out.
AI drafts, conversation summaries, translations, and custom prompts
AI sentiment analysis, request detection, categorization, and task creation
Shared team inboxes and dedicated team spaces for focused collaboration
Real-time internal comments, chatrooms, and internal threads
Unified inbox for email, SMS, WhatsApp, Messenger, and social DMs
Collaborative email drafting with shared attachments and review
Workflow automation and rules (auto-forward, OOO, auto-follow-up)
Task management in the inbox with smart attributes and auto-assignment
Live chat and guest access for external collaborators and website visitors
Integrations with 25+ apps including CRMs and order tracking
APIs and low/no-code tools for custom channels and automations
Security: two-factor authentication, SAML SSO, managed signatures, audit trail, IP restrictions, and granular permissions
Analytics and reporting on reply time, handle time, message volume, and productivity
Use Cases
Who benefits most from this tool.
Customer Support Teams
Manage high-volume email, SMS, and social DMs in shared inboxes with AI-powered routing, labeling, and collaborative replies.
Sales Teams
Capture and triage inbound leads from multiple channels, co-draft responses, and sync context to CRMs via integrations.
Account Management
Share client conversations, assign owners, and track follow-ups as tasks with internal threads for context.
E-commerce Operations
Handle order and shipping inquiries across channels and connect order-tracking integrations to resolve issues faster.
Agencies & Services
Collaborate on client communications, approvals, and deliverables using shared inboxes, comments, and task assignment.
IT & Internal Helpdesk
Centralize internal requests, auto-categorize tickets with AI, and assign to the least busy or by team.
HR & Recruiting
Coordinate candidate communications, co-write outreach emails, and track interview tasks within threads.
Operations & Finance
Automate repetitive messages like receipts and OOO replies, and create tasks from emails for timely follow-up.
Field & Remote Teams
Use mobile apps to collaborate in real time, respond on the go, and stay aligned with shared context and tasks.
Founders & Executives
Rely on AI summaries, analytics, and automations to triage inboxes and keep a pulse on key conversations.
Tags
AI-powered collaborative inboxcommunication platformunifies email, chat, SMS, social DMstask managementshared inboxesreal-time collaborationworkflow automationsdeep integrationsAI generates draftssummarizes threadstranslates messagesrules that route, label, and assign worksecurityanalyticsmobile apps
Missive's Pricing
Free plan available
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Frequently Asked Questions
What is Missive and who is it for?
Missive is a collaborative communication and inbox management platform that brings together email, chat, SMS, social media DMs, and task management in one place, designed for teams and organizations handling high volumes of customer or client communications.
How does Missive support team collaboration?
Missive enables multiple teammates to work from shared inboxes, assign or comment on conversations, co-draft emails in real time, and communicate internally with chatrooms or internal threads, all within the conversation context.
Which channels and accounts can I integrate with Missive?
You can connect email, SMS, WhatsApp, Messenger, and other social channels. Missive also supports popular third-party integrations, custom channels via API, and syncing with Google and Office 365 contacts.
Does Missive offer automation or AI features?
Yes. Missive includes AI tools to draft replies, summarize conversations, translate messages, analyze sentiment, detect requests, categorize and automate emails, and trigger workflows such as routing, labeling, assigning tasks, and escalating issues using customizable prompts and rules.
Can Missive help manage tasks and workload?
Yes. Missive provides built-in task management to create, assign, and track tasks within conversations, with workload balancing options like round-robin, least-busy-first, or assignment by team.
Is Missive available on mobile devices?
Yes. Missive is available on desktop and mobile, offering full functionality across devices so teams can stay productive on the go.
What security and privacy options does Missive include?
Missive provides an audit trail for every action, managed signatures, and granular permission controls. Advanced security options such as two-factor authentication, SAML SSO, and IP restrictions are available on paid plans.
How does Missive differ from traditional helpdesk tools?
Unlike ticket-centric helpdesk software, Missive emphasizes human, conversation-like interactions combined with real-time team collaboration, advanced filtering, and customizable workflows.
Can guests or external users participate in conversations?
Yes. Missive allows guest access so external collaborators can be invited to specific conversations without requiring a full user seat.
What pricing options are available for Missive?
Missive offers a 30-day risk-free trial for teams. Paid plans unlock additional features such as unlimited integrations, advanced security, and custom automations.