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Capacity

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Automate Support with Capacity's AI Platform

Last updated Apr 18, 2026

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What is Capacity?

Capacity is an innovative AI-powered support automation platform designed to transform customer support operations by automating routine tasks and enhancing service delivery. The platform's AI chatbots efficiently handle up to 90% of customer inquiries, thus freeing human agents to tackle more complex issues that necessitate personal interaction. It boasts a comprehensive array of self-service features like AI chatbots, a centralized knowledge base, speech recognition, and voice biometrics, all ensuring seamless authentication. With additional enhancements such as co-browsing, CRM automation, and real-time transcription, it significantly boosts agent productivity and improves service quality. Its notable adaptability supports a variety of industries and departments, allowing it to automate workflows across SMS, email, and social media, while also accommodating custom integrations through a developer platform. Capacity is recognized for its robust security measures, compliance with major standards, and a high user satisfaction score, highlighting its reliability and effectiveness.

Capacity's Top Features

Key capabilities that make Capacity stand out.

AI-powered chatbots capable of instantly answering up to 90% of customer questions

Comprehensive self-service platform with centralized knowledge base and landing pages for lead capture

Co-browsing capabilities allowing agents to view customer screens in real-time

Automated campaign management across SMS, email, and social media channels

Advanced voice features including automatic speech recognition, voice biometrics, and real-time transcription

AI-designed helpdesk with CRM automation and instant live chat capabilities

Workflow automation system with event-triggered actions and developer platform for integrations

Proactive agent assistance tools providing suggestions within email and CCaaS platforms

Use Cases

Who benefits most from this tool.

Customer Support Teams

Automate common inquiries allowing focus on complex customer issues.

IT Departments

Integrate multiple systems for seamless operation with over 200 apps.

Sales Teams

Use AI chatbots to capture leads and route them effectively.

HR Departments

Automate HR operations with advanced AI tools for increased efficiency.

Marketing Departments

Manage multichannel campaign automation with AI-driven insights.

Contact Centers

Utilize AI for call coaching and quality assurance to improve service.

Security Teams

Implement voice biometrics for secure user authentication.

Developers

Create custom integrations using the developer platform.

SMBs

Deploy enterprise-grade automation functionalities affordably.

Enterprise IT Managers

Ensure robust security compliance while managing customer domains.

Explore Top AI Use Cases

Tags

AI-poweredsupport automationcustomer supportAI chatbotsknowledge basespeech recognitionvoice biometricsCRM automationtranscriptionagent productivityservice qualityworkflow automationSMSemailsocial mediacustom integrationsdeveloper platformsecuritycomplianceuser satisfaction

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Frequently Asked Questions

What is Capacity and how does it work?
Capacity is an AI-powered support automation platform that uses advanced AI algorithms to automate customer and team support across multiple channels like web, email, SMS, voice, and social media.
What percentage of questions can Capacity's AI handle?
Capacity's AI chatbots can automatically answer up to 90% of questions instantly through its self-service capabilities.
What happens if the AI can't answer a question?
When the AI encounters a question it cannot answer, it automatically routes the request to a human agent through the CoPilot Console, while simultaneously learning from the interaction to improve future responses.
Which systems can Capacity integrate with?
Capacity integrates with over 200 enterprise apps and platforms, including popular chat systems like Slack and MS Teams, as well as helpdesk solutions like Zendesk, Freshdesk, and ServiceNow.
How secure is Capacity?
Capacity maintains high security standards with compliance certifications, including GDPR, CCPA, HIPAA, FERPA, and GLBA, and follows SOC 2 Type 2 security frameworks using secure AWS cloud storage.
How long does it take to implement Capacity?
Implementation time varies based on complexity; simple setups can take a few days, while more complex implementations may take up to a month, including data import, API connections, and training.
What kind of ROI can companies expect from Capacity?
ROI varies, but case studies indicate substantial benefits, such as a 25% reduction in support calls and a 10-point increase in customer satisfaction scores.