Capacity
Last updated: January 18, 2025
Reviews
0 reviews
What is Capacity?
Capacity is an innovative AI-powered support automation platform designed to transform customer support operations by automating routine tasks and enhancing service delivery. The platform's AI chatbots efficiently handle up to 90% of customer inquiries, thus freeing human agents to tackle more complex issues that necessitate personal interaction. It boasts a comprehensive array of self-service features like AI chatbots, a centralized knowledge base, speech recognition, and voice biometrics, all ensuring seamless authentication. With additional enhancements such as co-browsing, CRM automation, and real-time transcription, it significantly boosts agent productivity and improves service quality. Its notable adaptability supports a variety of industries and departments, allowing it to automate workflows across SMS, email, and social media, while also accommodating custom integrations through a developer platform. Capacity is recognized for its robust security measures, compliance with major standards, and a high user satisfaction score, highlighting its reliability and effectiveness.
Learn to use AI like a Pro
Get the latest AI workflows to boost your productivity and business performance, delivered weekly by expert consultants. Enjoy step-by-step guides, weekly Q&A sessions, and full access to our AI workflow archive.
Category
Capacity's Top Features
AI-powered chatbots capable of instantly answering up to 90% of customer questions
Comprehensive self-service platform with centralized knowledge base and landing pages for lead capture
Co-browsing capabilities allowing agents to view customer screens in real-time
Automated campaign management across SMS, email, and social media channels
Advanced voice features including automatic speech recognition, voice biometrics, and real-time transcription
AI-designed helpdesk with CRM automation and instant live chat capabilities
Workflow automation system with event-triggered actions and developer platform for integrations
Proactive agent assistance tools providing suggestions within email and CCaaS platforms
Frequently asked questions about Capacity
Capacity's pricing
Share
Customer Reviews
Share your thoughts
If you've used this product, share your thoughts with other customers
Recent reviews
News
Top Capacity Alternatives
Transform Your Business with Intelligent Automation
Revolutionize Customer Service with AIChatbot
AI-Powered Customer Support Suite by Aidbase
Streamline Customer Service with AI-Powered Chatbots from automatic.chat
Revolutionize Customer Engagement with Advanced AI Chatbots
Enhance Business Functions with AI-Powered Solutions from Quickchat.ai
Revolutionize Your Business with Capably’s AI Management Platform
Revolutionize Your Customer Support with Chatsimple AI Chatbot
Revolutionize Your Customer Service with Air AI's Human-like Conversations
Revolutionize Business Communications with AI-Powered Autocalls
Use Cases
Customer Support Teams
Automate common inquiries allowing focus on complex customer issues.
IT Departments
Integrate multiple systems for seamless operation with over 200 apps.
Sales Teams
Use AI chatbots to capture leads and route them effectively.
HR Departments
Automate HR operations with advanced AI tools for increased efficiency.
Marketing Departments
Manage multichannel campaign automation with AI-driven insights.
Contact Centers
Utilize AI for call coaching and quality assurance to improve service.
Security Teams
Implement voice biometrics for secure user authentication.
Developers
Create custom integrations using the developer platform.
SMBs
Deploy enterprise-grade automation functionalities affordably.
Enterprise IT Managers
Ensure robust security compliance while managing customer domains.
Learn to use AI like a Pro
Get the latest AI workflows to boost your productivity and business performance, delivered weekly by expert consultants. Enjoy step-by-step guides, weekly Q&A sessions, and full access to our AI workflow archive.