Lyro
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Tidio Lyro AI customer-service agent for chat and ticketing
Listing updated Aug 8, 2024
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What is Lyro?
Lyro for AI support alongside Tidio
Lyro uses website and FAQ knowledge in a Tidio live-chat and ticketing workflow. Confirm the current AI-conversation allowance, guidance, actions and handoff route before expanding coverage.
Continue your research
- Best AI Chatbots for Small Business: Chatbase and Lyro
Read the buying guide.
- Chatbase vs Lyro: Small-Business Chatbots Compared
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Lyro's Top Features
Key capabilities that make Lyro stand out.
Website and FAQ knowledge
Guidance for AI answers
Actions through API integrations
AI support alongside live chat and ticketing
AI-conversation usage quotas
Use Cases
Who benefits most from this tool.
Small businesses using Tidio support tools
Add an AI customer-service agent to a live-chat and ticketing workflow while keeping human review available.
Customer support teams
Use approved FAQs and website information, then test actions and escalation before launch.
Tags
AI ChatbotCustomer SupportLive ChatHelpdeskKnowledge Base
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Frequently Asked Questions
Is a Lyro conversation the same as a Chatbase message credit?
No. Lyro counts a customer interaction with at least one AI reply as an AI conversation. Chatbase credits depend on model requests, and actions can add requests.
Is Lyro free?
Tidio offers an initial free Lyro conversation allowance. Confirm its current count and the recurring paid quota at signup; do not assume the initial allowance renews monthly.
Can Lyro use an existing FAQ?
Tidio documents FAQ uploads and website or FAQ scraping for knowledge. Check how source changes are refreshed in your chosen setup.
Can a chatbot hand support to a person?
Both products document AI and human support workflows. Configure and test the actual handoff route, context visible to the person and behavior outside staffed hours.
Can Lyro perform actions?
Tidio documents Lyro actions through API calls. Test the intended permissions, result and handoff when an action fails before enabling it for customers.