Sapling is a platform that helps customer-facing teams improve their efficiency and effectiveness in responding to customer inquiries. It provides real-time suggestions and insights to help teams compose personalized responses faster. With features like Sapling Suggest, Autocomplete Everywhere, and Grammar Check, teams can reduce response and handle time, improve grammar and language quality, and distribute knowledge effectively. Sapling integrates with popular messaging and CRM platforms and offers enterprise-level security. It also allows teams to gain insights from customer conversations and provides best-in-class omnichannel support. Overall, Sapling streamlines customer conversations and enhances the customer experience.