Univw

Univw is a cloud-based platform tailored for enhancing business efficiency through integrated CRM and workflow automation. Its primary objective is to streamline sales processes, automate post-sales activities, and improve service job management, thus boosting customer support. With a centralized system for managing various business aspects such as lead generation and customer service, it enhances resource hierarchy-based data access and features integrated cloud telephony with call recording and transcription. Univw also supports data imports from multiple external sources, allowing integration with various marketing platforms. Its flexible workflow engine and datalake enable advanced data analysis, while additional functionalities include automated call QA, AI-based agent coaching, and intelligent note-taking.