Essential Business English 4 — A Telephone Call

Summary

The video features a simulated telephone conversation between John Wright from International Fashion Supplies and an assistant at Chic Boutique. John attempts to speak with Mr. Morgan regarding a shipment of dresses, but finds the line engaged. Opting to leave a message, John informs the assistant of a delay in the order and asks for Mr. Morgan to return his call once the shipment arrives. The assistant confirms the message and takes down John's contact number, ensuring effective communication despite the challenge of the engaged line.

Highlights

• John Wright attempts to contact Mr. Morgan at Chic Boutique regarding a shipment. 📦
• The call to Mr. Morgan finds the line engaged, prompting John to leave a detailed message. 📋
• Details shared include a delay in shipment and a callback request once goods arrive. 📅
• John spells out his name and number to ensure clarity and avoid miscommunication. 🔢
• The assistant repeats back the message and number, showing attentive and thorough service. 🗣️

Key Takeaways

• Effective telephone communication in business is crucial for relaying important information. 📞
• Always ensure to clarify names and numbers by spelling them out when necessary. 📝
• If a contact is unavailable, leaving a detailed message can be a useful alternative. 💬
• Confirming the details of a message ensures that information is accurately passed along. ✅
• Professional courtesy and clarity over the phone help maintain good business relationships. 🤝

Overview

In this episode of 'Essential Business English,' viewers are treated to a practical example of a business call. The conversation kicks off with John Wright reaching out to Chic Boutique. He intends to speak with Mr. Morgan about a shipment of dresses but finds the line engaged, showcasing the ever-relatable scenario of trying to reach someone on a busy day. 🚶‍♂️☎️

Faced with a busy line, John opts to leave a message, demonstrating how to effectively communicate key points: a delay in shipment and the requirement for Mr. Morgan to call back once the goods are received. This part of the video highlights the importance of being concise but thorough in leaving messages, ensuring all essential information is covered in a phone conversation. 📬💼

The assistant at Chic Boutique exemplifies excellent customer service by confirming the details John provides. By repeating back John's message and contact information, the assistant avoids potential errors, emphasizing the significance of clear communication in business transactions. The video offers a charming and realistic insight into handling business calls with professionalism and efficiency. 🎥💫

Chapters

• 00:00 - 00:30: Introduction and Initial Inquiry The chapter introduces a scene in a fashion retail setting, where John Wright from International Fashion Supplies calls Chic Boutique. He requests to speak with Mr. Morgan. The conversation reflects the business-like formality as John spells his surname for clarity.
• 00:30 - 01:00: Call Transfer Attempt and Message Left In this chapter, a telephone conversation is transcribed, highlighting an attempt to transfer a call and the decision to leave a message instead. The caller is informed that the line is engaged and opts to leave a message for Mr. Morgan. The message details a delay in the latest shipment of 300 dresses, now expected to arrive next Friday. Additionally, the caller requests Mr. Morgan to return their call once the shipment is received.
• 01:00 - 01:30: Contact Details Provided and Call Conclusion The chapter deals with the exchange of contact details over a phone call, where one party confirms and notes down a phone number. After ensuring the accuracy of the number, the caller expresses gratitude for the help received, leading to a polite conclusion of the call.

Essential Business English 4 — A Telephone Call Transcription

• 00:00 - 00:30 Good morning, Chic Boutique, How may I help you? I'd like to speak to Mr Morgan please. Who's calling please? This is John Wright from International Fashion Supplies. Sorry, I didn't catch your name. John Wright. That's W.RI.G.H.T. Okay Mr Wright. I'll try
• 00:30 - 01:00 and put you through. I'm afraid the line's engaged would you like to hold? Uh, can I leave a message? Certainly. Could you please tell Mr Morgan our latest shipment has been delayed and that the 300 dresses he ordered should arrive next Friday. Dress order delayed ... arriving next Friday. Yes, and would you please ask him to give me a call as soon as the shipment arrives? Of course. Could you let me have
• 01:00 - 01:30 your number please? Yes, it's zero one six three two nine six zero double nine four. That's oh one six three two nine six oh double nine four. Yes, that's right. Thanks for your help. Goodbye. Goodbye.