How Bad is it for Vevor? (Their Lawyer Responds)

Summary

This video by The Den of Tools revisits the controversies surrounding Vivore, a company plagued by multiple lawsuits, including wrongful death cases. The video includes a response from Vivore's legal counsel, defending the company's practices and addressing issues about their U.S. operations and product recalls. The Den of Tools offers a critical view of Vivore's customer service policies, emphasizing inconsistencies in refund processes and highlighting recalls and legal troubles associated with Vivore's products in various countries.

Highlights

• Vivore, a company under legal scrutiny for multiple wrongful death lawsuits. ⚖️
• Vivore's legal response highlights their global operations and defense strategies. 🌍
• Concerns about Vivore's customer service and refund policies surface. ☎️
• Numerous product recalls and legal challenges across several countries. 🔍
• Personal experiences with Vivore's products bring safety concerns to light. ⚠️

Key Takeaways

• Vivore faces serious legal issues, including two wrongful death lawsuits. 🕵️‍♂️
• Their legal team attempts to dispel allegations and clarify company practices. 📜
• The company is criticized for a lack of transparency and accountability. 🤔
• Customer service and refund policies are questionable and inconsistency raises concerns. 😟
• Numerous recalls and legal hurdles globally hint at potential risks with Vivore's products. 🌐

Overview

In this intriguing video, The Den of Tools delves into the rather turbulent sea of controversy surrounding the company Vivore. Known for rapidly gaining popularity, this giant is now on the radar for serious legal battles, including wrongful death lawsuits and product recalls across the globe. The Den of Tools highlights the bizarre web of multiple lawsuits and growing customer service complaints, raising red flags about Vivore's burgeoning empire. 🚩

Vivore's legal counsel has stepped into the ring, attempting to brush away the storm clouds. Their representatives assert that Vivore is a transparent, well-structured global entity, crafting optimistic narratives about their commitment to customer satisfaction and legal compliance. Yet, even with reassurances poured out vigorously, cracks in their seemingly perfect façade appear due to inconsistencies in their U.S. operational coherence and numerous recalls. 🌧️

Personal accounts shared by The Den of Tools reveal a cascade of customer frustrations, recounting tales of broken promises and dodgy products. Vivore's customer service, depicted as elusive, further mints skepticism. As more stories of letdowns and legal disputes surface, The Den of Tools firmly steps away from Vivore products, urging viewers to weigh the facts and choose wisely. 🧩

Chapters

• 00:00 - 00:30: Introduction and Background on Vevor This chapter introduces Vivore, a company that has gained significant attention and scrutiny. The narrator mentions previous videos discussing Vivore's sudden rise and the issues they have been facing. A key focus of past content was on a wrongful death lawsuit involving the company. The chapter suggests that past coverage aimed to shed light on the company and related controversies without delving deeply into specific products.
• 00:30 - 01:30: Vevor's Legal Response and Additional Lawsuits The chapter discusses Vevor's legal challenges and their responses, including wrongful death lawsuits. It begins with the narrator pointing out the importance of raising awareness about ongoing legal issues related to Vevor. Vevor has contacted the narrator to provide their perspective on these problems, highlighting their company's stance and identity. Despite this outreach, the narrator reveals that yet another wrongful death lawsuit has been brought against Vevor. The chapter promises a detailed exploration of these issues as it progresses.
• 01:30 - 03:00: Details from Vevor's Counsel In this chapter titled 'Details from Vevor's Counsel,' the narrative focuses on a discussion involving a representative from Vevor's corporate office, which is located in China. The person, whose name is Alan Tan, serves as a legal counsel for the Vevor Group. Alan Tan is responsible for coordinating and managing all legal affairs of the company in the US, EU, and other territories where Vevor has business operations. The chapter centers on his role and possibly highlights recent legal matters Vevor is handling in these regions.
• 03:00 - 04:30: Vevor's Global Corporate Structure This chapter focuses on the global corporate structure of Vevor. It highlights the legal issues the company faces, such as product liability cases, including a wrongful death claim involving their US subsidiaries - Saven Corporation, Saving Tech Limited, and Vivore Store. The company expresses its willingness to clarify any doubts or concerns regarding these matters.
• 04:30 - 06:00: Vevor's Business Model and Legal Responsibilities This chapter discusses the business model and legal responsibilities of Vevor, particularly focusing on a case involving a headjack stand purchased through Amazon by a customer named Jacob Todd. When Vevor became aware of a legal complaint regarding this product, the company immediately engaged with a local litigation attorney in California and collaborated with a lawyer hired by Amazon to prepare a defense. Vevor also proactively communicated with the opposing lawyer to facilitate the legal proceedings.
• 06:00 - 07:30: Personal Opinion on Vevor's Practices This chapter discusses a legal case involving a trucking company and a faulty product. The narrator shares a story about a trucker's chain with alleged poor heat treatment. The chain links supposedly shattered, leading to potentially disastrous consequences. The chapter updates readers on the ongoing legal process in the US related to this case, differentiating it from another legal matter previously mentioned.
• 07:30 - 09:00: Vevor's Product Quality and Customer Service Issues The chapter discusses the challenges faced by Vevor, a Chinese-based corporation, in dealing with product quality and customer service issues in the United States. The narrator comments on the American tendency to sue and how this affects businesses, including Vevor's US subsidiaries. The company is actively engaging with law offices across the country to defend against legal challenges, with settlements being part of the approach.
• 09:00 - 10:30: Media Coverage and Additional Legal Issues The chapter discusses legal strategies concerning media coverage and frivolous lawsuits faced by the company. It mentions that settlements are guided by legal advice from US counsel, dependent on specific laws and facts of each case. The company asserts its commitment to defend itself against baseless claims. There is also an emphasis on the transparency and global nature of the company, countering accusations of hiding its corporate identity.
• 10:30 - 12:00: Conclusion and Personal Evaluation The chapter discusses the global business structure of a company based in Shanghai, China. It highlights the company's adherence to best practices in the business world, considering legal, accounting, and tax factors. The company has numerous subsidiaries, including ones in the UK, and maintains operations in multiple regions such as the EU, Canada, Australia, and potentially the Cayman Islands. The structure reflects a strategic approach to international business operations.

How Bad is it for Vevor? (Their Lawyer Responds) Transcription

• 00:00 - 00:30 Do you know who Vivore is? Do you know the issues that they've been having? Well, we did a video some time back kind of exposing, if you will, who Vivore is, who the company is, and why they suddenly popped onto the scene and kind of exploded everywhere. And we I'll put links to all the uh the videos we've done previously down below there. You can go check them out. But then we did a follow-up video when we found out that Vivore had been involved in a wrongful death lawsuit. Uh we didn't really want to at the time want to talk about the product. we wanted to talk more about
• 00:30 - 01:00 the fact that that this stuff is going on for people to be aware of it, that kind of thing. But, uh, since then, Vivore has reached out to me to give their side of the story, uh, about their company and about who they are and everything. And then since then, I've been contacted yet again. Um, and was informed that there is yet another wrongful death lawsuit against Vivore. There's a lot to get into here, so we're just going to jump into it. All right. Now, uh let me give you uh what
• 01:00 - 01:30 Vivore said here. This is what they uh their uh I don't know if it was a lawyer or who, but it was somebody whose phone number comes from their corporate offices in China. So, uh this this is what they had to say. Uh we've got uh this is Alan Tan council I guess he is a lawyer council for the Vivore Group responsible for coordinating and managing all legal related affairs for Viva in the US EU and other territories where we have business. Recently it has
• 01:30 - 02:00 come to our attention that you posted a video on YouTube mentioning Vivore with respect to product liability cases concerning Viva in California as well as other business aspects. While we appreciate your attention to our brand and our business in general, we would very much be willing to clarify for you your all your doubts concerning and concerns raised against us. Firstly, we admit the claim of a wrongful death has been filed against us, specifically our US subsidiaries, Saven Corporation, Saving Tech Limited, and Vivore Store
• 02:00 - 02:30 LLC in California on the date yada yada yada manufactured of a headjack stand purchased from us by Jacob Todd via Amazon. Now, this is interesting because that wasn't the one I was referring to. Uh, we engaged a local California litigation attorney immediately after we became aware of the situation, working together with the lawyer hired by Amazon to proactively prepare filing answers against uh the complaint. We also actively and voluntarily reached out to the opposing lawyer, letting him know the exact address they could use to
• 02:30 - 03:00 serve uh US subsidiaries. This case is still in due process and we will update you if you're interested in following progress on the case. Again, not the case that I was referring to. The case I was referring to involved a trucker chain uh that had bad uh allegedly bad heat treatment in the links and came loose or just basically shattered as as the story I was told. Uh links just basically shattered and of course you can imagine what happened after that.
• 03:00 - 03:30 Um, secondly, you correctly pointed out the companies doing business in the US always get sued because Americans like to sue no matter who you are or how well you behave. I will say this as an American, if we want to say that, that's fine. As a ch Chinese-based corporation, skating on thin ice there, buddy. Uh, this is also happening to our US businesses and subsidiaries as we highly respect that. That is why we have hired various law offices across the US and vigorous defending those cases in court. Uh, of course settlement will be
• 03:30 - 04:00 constantly uh settlement will be constantly reached as per legal advice provided by our US councils pending on particular law and facts. Let me scroll down here. Uh relating to individual cases but under circumstances where we are subject frivolously or basisly uh suits. We will be standing up and defending the case boldly and decisively. Third is absolutely false to say that Vivore is trying to hide its corporate identity as Vivore is a globalized company and has not only and has not only businesses in the US but
• 04:00 - 04:30 also in the EU, Canada, Australia and other comp countries corresponding do do you have businesses in the Cayman Islands also? Uh anyway corresponding to that we have structured our corporate uh group in such manner as to be reflecting the best practices in the business world by taking into account business's legal accounting test tax aspects. Therefore, you will not be surprising uh to realize that even though our group is based in Shanghai, China, while we have a bunch of subsidiaries in the UK, uh the
• 04:30 - 05:00 Singapore, US and EU, each of which take a particular role in making our businesses work to serve our dear customers around the globe. Finally, you mentioned the business model we engage in by saying that Vivore is not a manufacturer because we don't design uh the products we sell and we don't own any factories. That is simply half true. The fact is uh that to accommodate diversified needs from our customers around the world, we hired hundreds of R&D experts working day in and day out in Shanghai and Fosan and Guaidong uh provinces in China trying to research
• 05:00 - 05:30 and design the most sophisticated and competitive prices in the world market based on either e uh US or EU laws. Vivore is legally deemed to be a manufacturer taking full legal responsibilities that ought to be taken by manufacturers since Vivore designs products, owns all IP rights, and sells products under its own name. Uh does not own all IP rights because you've been sued and lost uh lawsuits uh regarding IP. Uh thank you again for your attention on our products and our
• 05:30 - 06:00 company. We are a company striving to be more transparent and we'll be delighted to if we shall have an opportunity to talk to you briefing in more information concerning our out businesses and our corporate structure to clarify your further doubts if anyly sincerely. Uh there we go. Uh Alan Tan uh chief legal counsel Shanghai Shisone E-commerce Limited. All right. So, that's their
• 06:00 - 06:30 response from their legal counsel to me. And what I'm going to say is that that's nice. It's nothing more than I would expect. And honestly, to be fair, it's nothing I would expect from anybody else. All right. Any corporation that was getting sued, they're going to have their legal counsel reach out and and put out a statement like that. uh and you know all my kibbitz scene and stuff aside clearly I and I'm not going to say I I'm not going to say I'm biased against uh against viewer because bias
• 06:30 - 07:00 indicates that there's no basis for that. If someone's biased it's because they just want to or they have a feeling or it's un it's unverified or unquantified. I have a quantified uh you know issues very quantified issues with Vivore and a lot of it is that I do feel based on the research we did that they were hiding who the company was. They would start up the company they many times in the US and then shut it down and then file somewhere else and then shut that down then file somewhere else and shut it down. It really looks like a a you know a game of threecard monty if
• 07:00 - 07:30 you would. Uh but again I you know I'm just you know sitting here uh in my studio looking from this perspective and I don't want to get sued by them but you know you're welcome to try. I'm in Montana. I can put my address send it to you let you know if you want to try suing me. But uh this is the way I feel. Okay. And it's not because of anyone else I've dealt with. I I deal with you know hundreds if not thousands of different companies. Companies send us products. Vivore has in the past sent me
• 07:30 - 08:00 several products. uh products that we've not reviewed because I felt that the safety quality of them was not up to par. Uh and I've told them as much. In fact, the only product they sent me that I did review was a pizza oven that actually we used once and stopped using because it gets too hot to use the little handle thing on it. Uh not a fan of their products. Sorry. Uh so I recently had somebody else reach out to me and that was the New York Post. Now, in full disclosure, the New York Post
• 08:00 - 08:30 did a a an article on Vivore last November. Uh, Amazon shoppers are being duped, manipulated by customer reviews. Basically, Vivore is uh playing again a shell game with customer reviews in that uh they would a whistleblower in Vivore apparently called this out uh that they would they post an item and then if it got too many negative reviews they take that item down and post another one and then do that again and again and again until they could get enough positive
• 08:30 - 09:00 reviews. uh you can go and see for yourself I'll post a link to this article for again full disclosure I am if you scroll down here eventually I am referenced in this article I knew nothing about the article I did not contribute to the article they just in doing their kind of expose on who Vivore is and and some of the shady stuff that they feel that they're doing they spoke about my video in that that uh or at least one of the reporters from the New York Times has since reached out to me trying to get information to contact the
• 09:00 - 09:30 other group of lawyers that are suing uh Vivore for wrongful death. And uh if I haven't made it clear yet, uh in the two cases that I know about for just the wrongful death, not including any of the other personal injury or product issues or any other lawsuits going on or the recalls, uh it is u uh apparently a father of two, I believe. Uh anyway, an a man was killed by Jacks. I couldn't get a clarification whether it was jacks or jacks stands that collapsed while he
• 09:30 - 10:00 was under the vehicle. Uh so but the Vaver products were holding up a vehicle and failed uh tragically and a man lost his life. And then we have the trucker chain institute incident where a man lost his life. Uh there are again now there is a Vivore recall in Australia regarding bottle jacks. Uh there's not as much in the United States. There is uh a recall for a baby gate. As I said, these people make everything. There is also a lawsuit regarding the baby gate
• 10:00 - 10:30 issue. Uh there's several lawsuits out there that you can go and and check out. These are just a couple of the ones that came across uh you know, search when I was looking for them. Again, more recalls. We got uh high chairs and baby toddler re uh for sorry, chairs for babies and toddlers. Canadian recall. uh a UK recall versus for the heat press. Oddly enough, the heat press is one of the items they sent me that I refused to use or do a video on because I did not
• 10:30 - 11:00 feel that uh it was safe to use. Uh and then uh there's something about electrical the ultrasonic cleaner recall. Again, this one's overseas. Uh mobile phone, all these a bunch of recall plasma, the magnetic drill. That's a big seller here in the US. Apparently in the UK it's been recalled. So you can take a look into that if you want. Anyway, so I don't have more information regarding the lawsuits. I
• 11:00 - 11:30 don't know where they are. You're going to have to follow along with the news and stuff, but I told the representative from Vivore that I would be doing a follow-up video and talking about this and giving you his a fair shake, what I feel is a fair shake, showing you what exactly it was he said regarding the company. That said, I still fully stand behind the things that I said. In fact, I also pushed back on him and I said, "Hey, what do you got to say then since I got you on the phone here? What do you got to say about the fact that uh people are buying stuff from Vivore, having an
• 11:30 - 12:00 issue with it immediately calling you up and go trying to get a hold of customer service and saying, "Hey, this thing is broken. Doesn't work. I want my money back." And them saying first, I mean, it's like dealing with an insurance company. It's deny, deny, deny. Then once you finally go, "Well, I'm going to charge it back on my credit card." They go, "Well, we'll give you $5 back. No, I'm going to charge. Okay, we'll give you $50." And then eventually getting to the point of uh of giving a full refund. And if you look at my other videos, you will see people making that comment
• 12:00 - 12:30 repeatedly. I got a lot of Vivore fanboys who are sitting there calling me out. And I don't You can speculate whether they're paid, you know, Vivore bots or whatnot. That's on you to speculate. I'm not saying anything like that. you figure that out. But here's what he had to say. Uh I don't have a a ready for screen thing on this because it's just in the email and I don't want to share his email and whatnot, but he says, "I've talked to our customer service department and he says it is not false that under certain circumstances
• 12:30 - 13:00 customers application for rep refund might be denied by us." Uh he says, "For example though," and then we get the lawyer aspect of it. For example, customers will not be able to claim a full refund without any reason beyond the 30-day period after receipt of merchandise. This is in compliance with our return policy, which constitutes part of the agreement between customers and us. However, customers may be granted a partial refund without any reason while keeping the merchandise even if the said 30-day grease period has elapsed. Now, to be fair, uh the people I've heard talking about were
• 13:00 - 13:30 contacting them immediately and had nothing to do with the refund or were asking for something under warranty and were being denied under warranty. Uh other situations might involve customers requesting a full refund out of quality concerns. Uh our policy clearly states that customers will be able to do that within one-year warranty uh by submitting proper supporting documentation. Uh what but what is proper documentation? Apparently they get to make up what that is. There are circumstances where customers are unable to provide supporting documents while
• 13:30 - 14:00 asking for quality related warranty and our customer support team will uh have to patiently communicate with them about how to get the refund and that may take time. Even when customer is not qualified for full refund out of quality concerns qualifying concerns they will be able to receive a partial refund subject to our discretion to make them happy and satisfactory. Okay. So, that was his response regarding that. I've already told you what uh people have said, and you can go read what people have said themselves. In fact, you can go on any
• 14:00 - 14:30 Reddit board. You can probably uh find somebody complaining about the fact that they asked for a refund and they were denied, denied, denied until they they either threatened they were going to contact Amazon or their credit company or or something like that and eventually uh they in most cases got their money back. Now, there are some cases where I've heard people also say, "Hey, I had a problem." They stepped right up and they refunded the money. So, great. it. Apparently that happens. But I can tell you this, that is by far the minority of the situation. Anyway, you be the judge.
• 14:30 - 15:00 I can tell you this on our channel, we no longer will uh represent or talk about Vivore products. We do not feel that the company backs them uh honestly or earnestly. And with all the other safety concerns, it feels like it it is a um I'm not going to say it's a pump and dump scheme. it it's uh you know in the software industry they used to call it shovelware where they just put stuff out as fast as they can although they probably still call it that but they probably put out as fast as they can and then hope to uh basically get the money
• 15:00 - 15:30 and move on before anybody is aware of how bad the product is. But again, that's my own personal feelings based on the evidence that I've seen out there. You make your own decision. If you like what we do here, go ahead and chop the old like button, smash the subscribe, ring the bell on the way out. You all take care. God bless. And as always, shine on.