How to use the GROW Model Coaching Demonstration

Summary

In this engaging GROW Model coaching demonstration by The Coaching Academy, an individual named Bob navigates his journey from feeling nervous about a new role involving public presentations to building confidence. Initially a 'techie' comfortable behind a screen, Bob is apprehensive about his upcoming responsibility to train others. With the guidance of a coach named Mike, Bob identifies his anxieties and strengthens his confidence through structured planning and visualization techniques, ultimately shifting from a confidence level of five to an optimistic eight and a half.

Highlights

• Bob's transition from a nervous techie to a confident trainer is inspiring. ✨
• Understanding one's material can sharply elevate confidence levels. 📈
• Preparation and planning are key to overcoming presentation anxiety. 📆
• Self-reflection and practice, even in front of a mirror or with peers, make a difference. 🤳
• Converting nervous energy into focused interaction with the audience. 🔄

Key Takeaways

• Start with celebrating small wins like a promotion to boost self-esteem. 🎉
• Identify specific fears about new roles or responsibilities, like public speaking. 🗣️
• Use visualization to picture success and calm nerves. 🧘‍♂️
• Break down the task into smaller, manageable sections for clarity. 📋
• Engage with the audience naturally to alleviate anxiety. 😊

Overview

In the GROW Model Coaching Demonstration by The Coaching Academy, we see an enlightening transformation of a professional named Bob. Bob, recently promoted, is required to present and train his colleagues. Initially, he feels overwhelmed and anxious about speaking to groups, a stark contrast to his usual role working quietly behind a desk.

Guided by the supportive and structured coaching session led by Mike, Bob addresses his concerns by leveraging his already extensive knowledge of the material. He learns to frame his sessions, practice introduction techniques, and map out his presentation into distinct sections, which helps in anchoring his confidence. The session highlights the importance of preparation and visualization strategies in enhancing public speaking abilities.

As the coaching progresses, Bob's mindset shifts notably from apprehension to confidence, measured by his self-assessed increase from a five to an eight and a half. By focusing on his strengths and framing his weaknesses as development areas, Bob leaves the session equipped and ready to tackle his presentations with newfound poise and clarity.

Chapters

• 00:00 - 00:30: Introduction to the Session In the introductory session, the speaker expresses their happiness about receiving a long-awaited promotion. However, with this new role comes the challenge of presenting for the first time, which makes them feel very nervous. The session sets the stage for discussing strategies to overcome this fear and successfully transition into the new responsibilities.
• 00:30 - 01:00: Discussing the Promotion and Presenting Role The chapter discusses the transition of a tech person into a role that requires training and presenting to people, which is new and makes them nervous. The person expresses a desire to work on their confidence in presenting. The conversation starts with congratulations on a promotion and then delves into the specifics of the presenting role, particularly related to an IG platform used by staff in the organization.
• 01:00 - 02:30: Exploring the Presentation Responsibilities The chapter titled 'Exploring the Presentation Responsibilities' delves into a recent upgrade involving a new tool that, despite being perceived as quite mundane, is essential for data input processes. The focus is on training individuals to ensure they are comfortable and proficient in using the system correctly. Training sessions will be conducted with groups ranging from five to thirty participants, guiding them through the system selection and usage effectively.
• 02:30 - 05:00: Identifying Confidence Levels and Challenges This chapter discusses identifying confidence levels and overcoming challenges. It highlights a conversation focused on understanding what actions and thoughts can help an individual feel more confident. The discussion seeks to find practical tips and insights that will enable a person to approach challenges with calmness and clarity, ultimately leading to increased confidence and readiness.
• 05:00 - 09:00: Physical Cues and Body Language Discussion The chapter titled 'Physical Cues and Body Language Discussion' revolves around strategies for instilling confidence and composure. It highlights the importance of feeling prepared and calm when facing new roles or responsibilities. The conversation involves a motivational dialogue encouraging the use of self-affirmation to foster a sense of readiness. There is also practical advice on setting clear, concise goals, as evidenced by the suggestion to write down objectives as a means to clarify intentions and keep them focused. The chapter emphasizes preparing mentally and physically for upcoming challenges, like delivering training in a new role.
• 09:00 - 15:00: Developing a Presentation Strategy The chapter discusses strategies for developing confidence when presenting. It emphasizes the importance of feeling confident while delivering a presentation and suggests that this confidence can be built through practice, reflection, and understanding the material well. The transcript excerpt highlights a conversation about gaining confidence, suggesting introspection on one's current feelings about their confidence level when thinking about delivering a presentation.
• 15:00 - 20:00: Planning the Presentation Structure In this chapter, the focus is on planning the presentation structure. The speaker reflects on their confidence levels regarding the presentation, feeling highly confident about their understanding of the material (rating it a nine out of ten) but less confident about the act of presenting itself, rating it a five. This highlights the distinction between content knowledge and delivery skills in effective presentation planning.
• 20:00 - 23:00: Conclusion of the Coaching Session In this chapter, the speaker discusses their experience in conducting a training session on using a new system within their organization. They highlight their expertise and familiarity with the system, as they were involved in its creation. However, they admit that presenting and training people is a new challenge for them. The speaker rates the experience as a nine, indicating their confidence in the material, despite the newness of the training role.
• 23:00 - 25:00: Coach's Reflection on the Session The chapter titled 'Coach's Reflection on the Session' explores the coach's insights and thoughts regarding a recent session. During the session, the coach acknowledges their strong familiarity with the system in use, indicating confidence and reassurance. A key topic discussed is the concept of presenting and how it relates to personal confidence and identity. The speaker expresses feelings of being new to presentations, associating them with confidence and outgoing personalities, contrasting with their self-identification as a 'quiet techy.' The speaker prefers working behind the scenes, which leads to anxiety when faced with presenting. The chapter delves into the internal experiences that create the feeling of a challenge, or 'fight,' when approaching presentation tasks, primarily driven by unfamiliarity and the speaker's quest for comfort in a new role.

How to use the GROW Model Coaching Demonstration Transcription

• 00:00 - 00:30 foreign good to see you again how you doing hi there thanks good to be back here thank you fantastic and uh what would you like to bring to today's session yeah well I've had some good news I've got a promotion um which is really really great um which has been a while in the offing but um I now um as part of this role I'm gonna have to present for the first time and I'm a bit well I'm very nervous about the idea of presenting because I'm
• 00:30 - 01:00 usually just a techie behind my desk and the idea of presenting to people and I've got to train people and I'm just nervous about that so it'd be great to be able to work on on my on my confidence when it comes to presenting because I've not really done it before okay so uh first of all it's great news congratulations on that wonderful motion and so tell me about the presenting what kind of presenting are you going to be doing yeah well um I'm responsible for an IG platform that many of the staff use within the organization and it's
• 01:00 - 01:30 kind of changed recently there's been an upgrade we've got a new tool it's quite boring but uh hey we need to use it um and I need to train people to be able to use that because it's important for people to input the data so it's really that kind of tutorial taking people through it and just making sure people are comfortable and that they're using the system appropriately so it's going to be training groups of it could be anything between five and 30 people in rooms just in terms of how to choose the system and what would what
• 01:30 - 02:00 would it be useful for us to spend the time on today that's going to help you feel more confident about it yeah just any any tips about just making me feel more is that you put your finger on it people helping me feel more more confident and maybe just to Think Through how I'm going to do how I'm going to do it yeah right and so what would you ideally like to leave the session with that's going to help you with that yeah I think feeling calm feeling that I know what I'm doing okay um yeah and feeling okay feeling as I can
• 02:00 - 02:30 do it yeah so just feeling that you can do this yeah you're okay you can do this yeah yeah yeah yeah yeah yeah feeling calm feeling I can do it and yeah and a sense of just how I'm going to do that yeah okay and when does this uh when does this new world start well um I've just started the new role but the first time I've got to deliver training is about two weeks time two weeks okay all right sure so um I see you've got your pen and paper there do you want to write that down as one clear goal one one sentence that says what you want to have yeah
• 02:30 - 03:00 Jesus read it out as you're writing it or once you've written it whichever works best for you yeah um um okay so I've got um to feel confident feel confident about presenting and knowing how to so where did it okay okay so with the confidence um how do you feel how is that confidence when you think about it now if you were to think about you
• 03:00 - 03:30 presenting now and and measure that confidence on for example a scale of one to ten so 10 is high one is low where would you say you are at the moment I think with the material I'm fine with the material so I'm quite confident with the material um because I know it I know this system but the presenting so the material I'm like a nine because I know it the actual material is I mean but presenting itself I'm like about five okay so with the material the actual uh training is it when you say presenting
• 03:30 - 04:00 it's training yeah yeah I'm talking people through how to what to do how to fill in these fields and fill in that field it's a system that pretty much everyone in the organization one large number of people use it's just talking them through it and how the new system works compared to the old one and I I live on this system I help kind of create it so I know that stuff it's just the presenting side that I've never really done training people before so what makes it a nine um oh because I know that I know the material inside and out you know I know
• 04:00 - 04:30 the system that we use I know it um very very well and and uh yeah so no worries about that okay and with the thinking about the presentation what makes it a fight um yeah because I'm so new to it and I just think it's like what confident people do and I'm just a quiet techy um and um so it's just new maybe it's just new I've not done it I just prefer to be behind a screen right um so what goes on for you inside when it when it's a five yeah just feeling a
• 04:30 - 05:00 bit nervous a little bit like like now just feeling a bit nervous and um uh yeah just a little bit nervous and and unsure um so maybe if I can just find techniques to and just tips of how I'm going to just manage that that will just help me to feel more confident okay because when you were saying um a bit nervous you were kind of doing this yeah I'm guessing you're telling me about your hands yeah yeah so what goes on and you're moving your hands a little bit
• 05:00 - 05:30 yeah yeah just so what goes on for you when you're thinking of that yeah just a little bit sweaty in a little bit like scatty and so onwards I like to be focused like when I'm normally doing my stuff if I can be just really focused right then I just feel so much better like that's how I feel about material but it's just the presenting thing yes and you said Scotty oh my brain goes all over all over the place yeah so I think I just need a I'm going to need a focus for just how I'm gonna um deliver I guess the good thing is that they are people who I most of the people are people I know or I you know
• 05:30 - 06:00 and you know many of them will be people I know so have you have you presented in in some other ways uh in some other scenarios with these people with these teams and one-to-one and sometimes just showing people how to so I'll sit down with an individual and just show them how to use the system so that's fine right and so when you're doing that so you're sitting with them or you're standing same with the mutually just and how how will that be different when you're presenting to the uh teams I guess it would just be just a
• 06:00 - 06:30 bigger room but I guess the process is kind of similar to what I need to take them through and maybe that's something for me to hang on to that the process will be maybe I just need to get used to the fact that they're just going to be setting up in a broader space but I think the process will be will be similar just with a few more questions and answers what will the training take place um we've got a few training rooms and most of them will be in one or two of those training rooms occasionally it might be in a in one of the large offices right okay what would you need to have used as you
• 06:30 - 07:00 say you want to have some tools and tricks that's going to help you calm your nerves I hopefully bring it up from a when you say it's a five at the moment what would you like your confidence I mean b by the time you start doing your training interviews maybe about a nine I don't want to be more than nine but nine if I could be like a nine what would be different if it was a nine um I just think I'd be organized I'd just walk in there like I knew what I I knew what I was doing and um and just with a clear steps of how am
• 07:00 - 07:30 I going to do it right okay so as a five because you said you would walk in there you just know what you're doing so if it was a five how would you how would you sit now if if you think it's a five how would you sit with your confidence now as if I what would it look like yeah be probably big yeah a bit sweaty okay so how would would you show how would you how would you say how would your body uh language change now if you were a five if you come five if you to go there now
• 07:30 - 08:00 how would it be oh I think I'd be a little bit more um reserved maybe not looking at people a little bit just more agitated okay and what else are you noticing about your body and language and how tight okay you said tight you did this when you were tight so what's going on here yeah the shoulders are a bit slumped yeah okay um and where are your hands now your hands are on my knees okay and and are you did you lean back or lean forwards or I think I was kind of just here hunching a little bit Yeah okay all right so wipe that if you were thinking
• 08:00 - 08:30 you were a how would you say if you oh well I'd probably just be like that I'd be really really relaxed and I'd probably be stood up when I'm stood up in front of them and just very very just very very relaxed and just sing it's like a conversation really just a chat all right so what just happened there to the body language so just think about you what happened what was different about your body just more open just more relaxed and just knowing my stuff really and I feel good it feels good thinking about um when you were feeling uh less
• 08:30 - 09:00 confident you were feeling slightly Twitchy uh you said your mom is a bit scatty so how was it different when you're more far more focused far more focused like I can now look in you in the eye and be like that yes far more focused yeah and what about the gestures what's going on with the gestures it's far more clear and focused like okay here's the things I'm going to talk to you about today everybody I'm going to walk you through this if you've got any questions just let me know any questions that you've got um as we go through yeah so what can you take from this that will help you when you come to that first
• 09:00 - 09:30 presentation so I I think that one of the first things I could do is just um remembering that I know my stuff I think that's the first thing that I've for me it's like remembering that I know the stuff um I think the other thing I could take really from this is maybe just writing down what I'm going to do when just the timings of what I'm going to do I kind of know the material but I think if I give myself just to sort out the timings of the session you know how long what
• 09:30 - 10:00 I'm where I'm going to be at which point during that 90 minute session and yeah just walking in a little bit more um upright and looking people in the eye and smiling maybe okay so um you mentioned about uh you know your stuff as you've said right at the very beginning this is your this is your deal this is your thing it's you this is your expertise okay and um with tiny she said it was 90 minutes so the presentation the training is going to be the whole 90 minutes okay and you said about writing
• 10:00 - 10:30 it down so what would you need to write down well I think what I will do I've got all of the material I've got all the course materials and I'm just showing people the actual actual system but I think I'm just what I'll do is just write down how long will probably be the introduction and find if they've got any general questions and then we'll probably go into the main bit of showing them screen by screen what's changed what's what's remained the same so just go and buy all the screens and then just asking if there's any questions as we go
• 10:30 - 11:00 along um and sort of to allow I think making sure that we've got a good half hour for any kind of questions because some people are just newer to the system and there might be it's their opportunity to ask me anything right okay so you said to begin with the intro yeah yeah so what would be in the intro you know hi everyone good morning I'm just here to show you the new the new database that you're all going to be using um say a little bit about my name on Bob I'm work for the IT team and then I'll
• 11:00 - 11:30 probably just ask them um if they've got experience of using the system before okay and then just talk them through what we're going to be covering the areas of the system that we can be going through and then I'll be and then I'll actually just go through through it screen by screen okay and then finally a question and with the intro how long you've got a 90 minute session yeah and you're planning this so how how long ideally would you like I think about 10 minutes just 10 minutes about 10 minutes yeah okay and what's uh what comes next after the intro then I think after that we're pretty much into
• 11:30 - 12:00 just going chunk by chunk through through the system and I reckon that might take anything between 30 and you know 30 odd minutes and then we've got the rest of the time maybe it depends thanks to 45 minutes the rest of the time if we need it all is for any q a and we can sometimes finish early so when you say you're going to go through the main content chunk by chunk yep does that need to be timed or scheduled or how could you say the material is already yeah yeah I'm
• 12:00 - 12:30 I'm pretty cool with that I know how long each particular screen it will be it's probably going to be about 10 minutes per particular area so that should be pretty fairly fairly fine okay so you said that will be between 30 45 minutes yeah and at 10 minutes intro and the 10 minutes intro and this is kind of just guidelines yeah yeah okay but we know it's a 90 minute is it a firm 90 minute slot oh no we can finish it now we can finish early so then the rest of the time means that I can just spend on any questions and if you finish later is
• 12:30 - 13:00 it flexible in that you can finish later than 90 minutes yeah if need be but I I know I can get through it okay so the the remainder of the time around 30 minutes or so would be for Q a the Q a that's right yeah yeah okay and so what else would you need to do to really support yourself into feeling more confident more like a nine than a five yeah I think to be honest this thing written down does a lot of it and then just um just going for it practicing it a few times I might maybe even speak it in the
• 13:00 - 13:30 mirror or go for it with one of my pals and the team who's done some training before that might be very useful but I think it's just picturing it and getting into the room early actually will just help me just to set everything up I just feel far more confident okay I might even do a trick that I've seen somebody do which is to sit and some of the chairs that people read sat in so I can see what the experience is from somebody who's um a delegate to to kind of sit in there yeah I was gonna say sit in their shoes it doesn't work you know what I mean okay all right so anything else
• 13:30 - 14:00 um to be honest with you I think that's I think that's pretty much it because for me it's about just keeping it clear and simple and just making it really relaxed in just a chat okay you know just being really friendly and so just remind like such a goal was really to feel confident about presenting in the house knowing how I was going to do it okay in Europe five when you came here when you think about it now in two weeks what would it be definitely I'm definitely an eight and a half and I'm sure by the time I'm there I've been nine is all I need to just remember is just they're just people like me and just uh make it a bit of a chat because I know my stuff really excellent thank
• 14:00 - 14:30 you oh real pleasure thank you so much for your time today Mike I'm really appreciate it thanks so it's me Rasheed the coach and you just um saw Bob and Bob was somebody as you got the sense of new job and promotionally excited about it but as you could probably tell they were very very nervous about the idea of presenting you could probably even see it in terms of their body language and all the rest of it and Bob is actually an amalgamation of a few people that I've coached over time many many people actually have problem with with
• 14:30 - 15:00 um presenting anxiety and Bob was one of them and really Bob just really needed the space and that support just to become more clear about what he was going to do um he thought it was about his confidence but actually um through talking it through with Mike he realized that you already had a lot of the competence that he needed and actually what he needed was just a strategy some strategies of what he was going to do and how he was going to do it and to remember that he already knows his stuff so for him just those few
• 15:00 - 15:30 handful of things that he could do planning out his timing engaging with people being himself and doing all the Preparatory work and just engaging with his audience made him feel so much more comfortable so by the end he had moved from five out of 10 in confidence to feeling that eight and a half and by the time he'd done his practice he would be uh a nine out of 10 in terms of confidence so um it's a great job by uh by Mike and the coaching and yeah Bob was feeling good when he left