"Robots" Discover it® Card Customer Service :30 Big Game Commercial - featuring Jennifer Coolidge

Estimated read time: 1:20

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    Summary

    In a humorous yet engaging commercial by Discover, Jennifer Coolidge interacts with a customer service representative, Maya, who surprises her with her human-like qualities. The playful conversation leads Jennifer to humorously question her own humanity, while Maya assures her that Discover prides itself on offering customers 24/7 access to real human representatives. This delightful exchange highlights Discover's commitment to customer service, cleverly pointing out that sometimes people can be mistaken for robots.

      Highlights

      • Jennifer Coolidge engages in a humorous conversation with Maya, a Discover customer service rep, about sounding human. 🎙️
      • Discover emphasizes having real human reps for customer interactions, ensuring a personal touch. 💁‍♀️
      • The playful banter leads Jennifer to amusingly question her own humanity. 😂
      • The commercial cleverly underscores Discover's commitment to 24/7 U.S.-based customer support. ⏰
      • This lighthearted ad showcases how customer service can sometimes blur lines between human and robot. 🤝

      Key Takeaways

      • Jennifer Coolidge stars in Discover's funny commercial! 🎭
      • Discover ensures real human representatives in customer service! 📞
      • The humor highlights common human-robot mix-ups! 🤖

      Overview

      Discover's latest commercial is a delightful mix of humor and promotion, featuring the talented Jennifer Coolidge. In this 30-second spot, she gets tangled in a hilarious exchange with Maya, a customer service representative from Discover. Maya's human-like assurance leaves Jennifer questioning the nature of their conversation, adding a comedic twist.

        Jennifer is on the line with Discover's customer service, where Maya, the representative, is so convincingly human that Jennifer starts to playfully doubt her own humanness. This interaction highlights Discover's promise that every call will be answered by a real person, not a robot, turning a typical customer service call into an entertaining sketch.

          The commercial smartly uses humor to make a point about Discover's customer service. By showcasing a scenario where humans sound like robots and vice versa, it humorously promotes Discover's commitment to providing customers with genuine human interaction, round the clock in the U.S. It's a fun reminder that sometimes the best service comes from those who aren't automated.

            "Robots" Discover it® Card Customer Service :30 Big Game Commercial - featuring Jennifer Coolidge Transcription

            • 00:00 - 00:30 [Customer Service Rep] Discover Customer Service, this is Maya. Jennifer Coolidge: Oh hi Maya. You robots are sounding more human every day! [Customer Service Rep] Oh, I am human. Jennifer Coolidge: Yeah, it's like I'm talking to a human! [Customer Service Rep] At Discover, everyone can talk to a human representative. Jennifer Coolidge: Alright, prove it. [Customer Service Rep] Wait, are you a robot? Jennifer Coolidge: How would I prove that I'm  not? 24/7 U.S.-Based Customer Service [Customer Service Rep] Do you feel like a robot? It Pays to Discover