Storylines September 2024 Resident Update

Summary

Highlights

• Katie introduces herself and surprises the team at the Split, Croatia shipyard 🎉
• Meet the diverse team working behind the scenes of Storylines, including key figures in marine operations 🎤
• Insights into sustainability efforts by Milan Franovich, focusing on waste reduction and innovative operational practices 🌱
• Discussion on unique challenges of designing a residential ship versus a traditional cruise ship, as shared by Milan Franovich 🚢
• Conversation with Dr. Paul Reed on industry shifts towards sustainable practices and enhanced maritime safety ⛴️
• Mira discusses the integration of design and functionality in creating comfortable living spaces on the ship 🏡
• The journey from initial ship designs to the upcoming stages of construction and fabrication 🔧

Key Takeaways

• Exciting leadership insights from Storylines' Katie, emphasizing progression and resident-centric design 🎉
• Milan Franovich shares his journey from ship cleaning to senior VP, with decades of cruising industry experience 🚢
• Focus on sustainability: zero emissions, zero waste, and eco-friendly tech at the core of ship design 🌍
• The MV Narrative is not just a cruise ship; it’s designed for long-term residency, balancing opulence with homeliness 🏠
• Ongoing collaboration with Brodosplit shipyard and other partners for cutting-edge solutions and seamless project execution 🤝
• Dr. Paul Reed highlights the ambitious goal of achieving top-notch safety and technological innovation in marine engineering ⚙️
• The excitement and complexity of the ship-building process, from design to eventual fabrication and delivery 🚤
• Architect Mira talks about creating pleasant, functional spaces, emphasizing resident comfort and innovative design 💡

Overview

Storylines September 2024 Resident Update Transcription

• 00:00 - 00:30 [Music] [Music] hello storylines residents I am so excited to be here in Split Croatia if we don't know each other I'm Katie I am the EVP of operations here at storylines and I have been so excited to get to our Shipyard here in Croatia and I have to
• 00:30 - 01:00 be a little quiet cuz I'm about ready to surprise the team just got here let's go in hello everybody nice to meet you hello hello hey you good to see you you guys look the team you have seen so many of these faces hello
• 01:00 - 01:30 hello so here we are and I just want to real quickly go around the room and have everyone say their name and their title let's start right here me yes hello everyone this is Lena and I work for Gill Marine in operations I think you were me read the EVD of shi restruction operations he my name is I'm working for
• 01:30 - 02:00 marine and I'm in charge for structure and another saet project so hello my name is manager for this project I all my hello everybody my name is V I'm a senior vice president for operations of the ship and good to see you we are so excited to be here you
• 02:00 - 02:30 guys I just got here we're going to do some really great interviews we're going to go on a tour we've got a few residents coming I cannot wait to share this with all of you so welcome to September resident update see you soon Milan we're finally meeting finally yes I know I feel like I know you I've seen your picture and your great smile ex you know now now now actually when you came here to to split I actually first time I attached the body with
• 02:30 - 03:00 actually the emails you know course it's amazing it's nice to have you Katie here thank you thank you you guys are being so gracious I'm so excited to be here we're going to have a really fun afternoon so Milan I don't even know I won't even try to pronounce your last name will you please do that for me franovich so my name is Milan franovich it's it it flows off your tongue way better than it would mine so you're the senior VP of ship operations um tell me about your role tell me about your role and just sort of what you do on a
• 03:00 - 03:30 day-to-day basis okay um I'll start with uh my joining date I actually came here uh now almost two years ago it will been actually a couple of days uh and uh I'm helping G marine and Dr Reed to establish the uh General enagement plant of the ship that is that will be compatible with all the operation aspects that we'll be doing on board so it's not only that it has to be beautiful it also has to be uh operationally uh doable and according to
• 03:30 - 04:00 all the uh vessel sanitation programs and other laws that we have in operations sounds super easy it is I mean you know when you when you do something that you love and that you actually uh that that you Embrace embrace the fact that you learn every day because certain loads and certain things are changing as the industry is progressing if you love it then it's it's really actually it's not hard as it seems I totally understand and I agree with that completely how long how many years have you been doing this well I've been in a ship single industry for 25
• 04:00 - 04:30 years now in a Cru industry yes I've been uh actually started as a as a lowest level as I could with when I was 19 I started as a night cleaner of crew toilets that was my first role it was absolutely shocking for me you know coming with the 19 years on a on a ship it was at that time it was Disney uh Disney vessels and then I went uh I did my way up uh with 20 years of of uh different company and I would say maybe like 30 30 cruise ships uh where I was
• 04:30 - 05:00 gaining positions uh first to housekeeping Department then to the hotel management and then went to the uh Shor side offices where I was actually doing this now for last uh eight years on a three different uh projects that actually we brought three different ships uh as we are hoping to to bring the our MV narrative that's very impressive and you know I've done sort of the same thing but I think it's super important maybe not the toilet cleaning part but I will say it's super important to know every single aspect so you can
• 05:00 - 05:30 actually lead other people to do what you've already done and you appreciate you appreciate every level of you know of all the people that come together to make this happen I couldn't agree more yes absolutely let's talk a little bit about sustainability so that's become obviously a major Focus um you know especially in the marittime world how can storylines contribute to um or what's your opinion rather about you know how we can contribute to the echo-friendly solutions and then what groundbreaking Technologies or design Innovations um is this project even
• 05:30 - 06:00 utilizing well from I can talk from operation side I mean uh Dr Reed will probably explain you more in detail when it comes to the engines and HVAC system that is really something uh that I have never seen so far as advanced uh towards sustain sustainability from operational point of view obviously we will avoid uh any printing materials we will use uh uh high-tech uh K technologies that we deliver all the messages to our residents through the story lines up uh
• 06:00 - 06:30 we will not use any Plastics we will be you know all the containers we will try to avoid as much as possible actually I think we almost came to the point that there will be no uh no items in the containers that will be becoming a waste afterwards and whatever whatever we have a waste on board uh Dr re will explain to you uh how we going to process uh any uh V that we have and basically uh make it to a a bio uh fuel so what is different about the operation plan
• 06:30 - 07:00 moving forward for the MV narrative versus like other cruise ships that you've worked with uh it is actually in a way it's quite different and in a way it's quite similar U depends on which which aspect of the operations we are talking about we have to be here considerable that all our residents will be actually living on board and uh it's completely different than from a cruise ship where the guests are coming for seven days you need to make them happy for 7even days they will leave they are leaving all smiling and happy because they are wellfed they have all the drinks have all the parties and
• 07:00 - 07:30 everything so uh it's quite easy on a cruise uh Cruise vessels to uh have the expectations exceeded from the from the cruise guests from a residential point of view we are kind of pioneers here uh because we are constantly designing the spaces and our operation aspects towards the um towards the idea that the residents will be living there and of course uh if you are passing by one really grandio chandelier one day probably in 10 or 15 days or one month
• 07:30 - 08:00 it might be something that is actually opulent for you and you know it's it's not something that is uh that is nice so in design point of view we are trying to get it uh very modern very uh let's say simple lines and clean spaces with um uh natural colors uh with the artwork that is uh uh kind of changing towards the within the years that we will change some art so something that is that will make our residents happy to be living
• 08:00 - 08:30 there and basically they will never get uh bored with the design and the uh and the overall experience of the vessel of course from the from the uh crew point of view uh this is something that we also need to be considerable because I'm guessing they will all the crew members will know definitely uh from the start they will know the resident names and and the preferences and this is something that uh I think residents will appreciate because if you would come to the restaurant we would know where you we would know your preferences we would
• 08:30 - 09:00 know what you drink in a bar and this kind of stuff so I think this is going to be a really Personal Touch uh and residents will will uh uh respect this oh 100% yeah and that's what so many of our residents are already saying like this is obviously their home and you know the people that they're surrounding themselves with and I like what you had to say about um kind of like more of a neutral sort of feel because it's not that grandio they can go on vacation and go over on princess or whatever and then they come back to their home and it's comfortable and it's very soothing I think is what I'm hearing that's very
• 09:00 - 09:30 cool so we just talked about this but maybe there's anything else about how to balance the demands for you know luxury and safety and durability because there's always this balance right um so I don't know do you have anything else you want to add to that sort of balance that we're creating well I can tell you that all the maritime laws with with regards to the Safety and Security obviously and and the all the Coast Guard uh uh uh laws that they have we will obviously obey and we will actually
• 09:30 - 10:00 go beyond that because now we are what we are looking as uh by the time that the ship will be commissioned we are expecting that some of the laws might be stricter so we are already uh left the bar quite higher than all the all the maritime laws when it comes to Safety and Security when it comes to the operation and Technical point of view now when we are discussing with uh possible Partners from the it technology side uh we are looking for the uh products that will be in use in three or four years not what is modern now what is in now what will be in 3 or 4 years
• 10:00 - 10:30 this is how we going to choose our TVs our all technical appliances so what will be uh most modern and Cutting Edge technology when we start sailing I'm sure that's a huge challenge i' I've been thinking about that a matter of fact when I talk to Residents they're always asking that question you know like if it's in a few years then or even two or three whatever it doesn't matter it's the same kind of thought process because our world is changing so quickly right yes so even like at technology and that's a whole other Department I realize but it's fascinating to me that
• 10:30 - 11:00 you're looking ahead like you said you've raised the bar to get the best of the best what we have right now to choose from yeah and I can say that in the in the this like even in the cruise ship industry and this whenever we are starting a new project we are always speaking with the uh leaders in the it technology different disciplines and they know that what we're going to ask I want to for you to offer me what we will what will be actual in 3 years not what is it now what is in 3 years and this is what what we are aiming for and I'm sure we're going to get there yeah well you
• 11:00 - 11:30 know everyone I've talked with so far here at the yard you're all solution oriented like it's really beautiful like obviously there are challenges and problems that come up every day what is the most um I would say kind of a that blend of exciting and challenging thing that you have to do on a day-to-day basis you know what now I can tell you my last week my last week was uh negotiations I love negotiations and basically you have a a couple of companies that are uh bidding on a tender you know and then uh you are
• 11:30 - 12:00 actually learning I mean as I said I like I love what I do because uh I'm coming every day to work with the uh uh with the fact that I can learn something new you know you cannot you cannot always be in a trend with all the Technologies with all the uh uh sentation programs what is new what is but with this one when when you work on it you have to you have to push yourself to stay in a trend and uh the negotiation part of uh uh of the offers that we had last week we have a couple of offers from the from the it
• 12:00 - 12:30 technology companies uh were quite exciting for me because we were talking about something again that will be in couple of years and uh to get the best deal out of it again for the benefit of our residents that is only what is important for us and most important part is the benefit of our residents and and basically happiness that we will be able to provide them the best what we can find on the market yeah of course the price is always a factor but it's not
• 12:30 - 13:00 that uh we are finding Solutions what is the cheapest solution we never go for that we find the best solution and then we try to reduce the price for the benefit of everybody including the yard including the story lines including the residents and when you succeed in that then you it makes you really feel that you accomplished something and it's actually something tangible that you can see where you started yeah what you had and when you when you ended it's it's absolutely beautiful I I I'm smiling so big over here because I can totally relate it takes a special personality to really nothing is for sure day after day
• 13:00 - 13:30 it's something new every time every day every morning when we get up and and it is a fun challenge but if you like a very secure sort of monotonous sort of day-to-day thing you're not going to find it definely definitely you need to push yourself you know sometime sometimes it's kind of you come close to the edge but then you just relax for a day okay now let's let's start again and then there is again that you know that that that challenge that motivation that drives you absolutely I I'm in total
• 13:30 - 14:00 agreement so one other question and please feel free to you know interject and add anything you want but from your perspective what makes the collaboration between like a Visionary company like story lines and a shipyard with strong historical sorry historical routs such as bro split combine for Success because it's kind of like this balance again what we're talking about K I'll be completely honest with you and the residents well while watching this uh when I heard that uh Storyland is uh going to build a ship with bro I was absolutely excited but because of the
• 14:00 - 14:30 reason because I live nearby oh you know so basically I'm not going nowhere else in Germany or France or Hong Kong or whatever uh when I came to this uh to the BR SP when I met for the first month old Engineers I was so impressed I promise you so impressed with how capable they are yeah compared to the other shipyards that I was working that were building three or four three ships per year yeah you know cruise ships you would expect that okay there is no way that Brothers could can be uh can have
• 14:30 - 15:00 this kind of uh of uh Engineers but I was so surprised and I'm still after 2 years I'm still learning how much they know because it's it's kind of a old school you know um uh when they are as long as they are following all the new technologies which they are they are very knowledgeable and it's really uh enjoyment to work uh with uh broit because on every on any let's say problem or challenge they will offer a solution right away not one but two or three which in fact in a uh shipyards in
• 15:00 - 15:30 Germany or in France or other shipyards where I was it was about us who will need to push okay come on please consider this as a change consider this as a something that you could Implement and then it was always fighting back and forth here it's so far really seamless and and it's a great collaboration between brother spit story lines which I can confirm really happy to be here oh well they're all our residents are going to love to hear that and you know again it's such a pleasure I thank you so much for your time I know how busy you are and you all have been so gracious to
• 15:30 - 16:00 take some time and talk talk with me today thank you it was my really pleasure mine too yes thank you very much Paul we're back this is not our first rodeo I think we've talked I don't know we've had several monthly updates we've met in person at C trade in Miami and we're in meetings together every week y so you know here I am now I'm invading your space here in Split croaa but I know how busy you guys are I'm so happy to chat with you again no no problem yeah so for those of you who are new um Dr Paul Reed is our Executive Vice
• 16:00 - 16:30 President of ship operations and construction that's a very long title and I know you wear a lot of other hats too you so busy so let's just talk a little bit about the Innovations um I know that other things that we've talked about are sort of along the same line but for new people and for people that haven't seen you for a while so just given your extensive experience in Marine engineering and safety what are the most significant innovations that you've seen in ship design and Engineering over the past decade the past decade yeah I know we're going to
• 16:30 - 17:00 go there just maybe five years this is been down five years yeah I think probably the biggest innovations that happened over the last decade are all related to environmental and sustainability because that's all that's been the big Drive um certainly for the last 10 years it's uh it became evident within the Marine industry that they wanted to drive towards zero emissions um ships M meaning not just zero uh emissions from the engines and the exhaust zero emissions from the ship
• 17:00 - 17:30 entirely waste and so on and car garbage and everything so a lot of the Innovations were driven by the rules surrounding those um particular emissions and also around um the Marine Indy trying to drive towards ships that are um more sustainable um for for the Trad that they're operating not not just for the environment but for the trades that they're operating on and we're seeing
• 17:30 - 18:00 things happening now where ships are turning back to what was the old days which is sailing ships you know there are there are container ships there are cargo ships are are looking towards sales now so um it's not something you can really do on a cruise ship but um yeah it's that that's the way that we're seeing the Innovation going in in the industry not boring on a dayto day there are things that I'm sure are changing rapidly and also like you said that's kind of interesting kind of also going
• 18:00 - 18:30 back a little bit M yeah the old ways when you had actual sales like the pirate ships yeah exactly exactly I mean the old ships were zero emission shap basically everything goes around right interesting let's talk about safety a little bit um what key challenges do you face in ensuring safety and compliance for a large scale project like we have here well the Marine industry particularly and ship building um is very very heavily regulated um if you consider that when you're on a ship uh
• 18:30 - 19:00 and you're in the middle of the sea you've got no assistance you've got to deal with everything any problems you come along across whether you have a fire whether you have a flood you've got to deal with it yourself there and then you can't sit around waiting for the fire brigade to come along yeah you can call for assistance but it's sort often a long way off so the regulations surrounding the safety on board a ship are significant and they cover every single aspect of the ship um pollution is one side of the regulations but the
• 19:00 - 19:30 safety side is huge and it goes all the way back to the Titanic when they invented Solas but on top of Solas which is safety of Life at se there's many many other regulations and they govern the stability of the ship the stability of the ship after it's damaged so not only do we have to look at what's the ship like when it's intact and it's uh normally operating but we have to look at what happens if the ship actually gets damaged and can it still survive and we need to make sure it can um we
• 19:30 - 20:00 have to make sure that all all the decks are safe in terms of fire so that we have a fire in any one place it's contained and we can fight it um so there are many many aspects to the whole the whole uh ship design and then on top of that more and more and this is something that's really come through again in the last 10 years is is security of the ship and security of ports due to 9/11 there was a lot movement toward securing um ports and
• 20:00 - 20:30 then that in turn in securing ships so we have regulations that cover that as well wow so we're very heavily regulated much more than on land much more now that I'm here and I'm sort of um getting a feel for where you all are working and seeing the room and the plans and everything what does your day-to-day look like when you first get in you meet with your team what happens uh depends on the day really at the moment because uh we're in the basic design stage so things are happening differently each
• 20:30 - 21:00 day we don't have a regular routine we come in we uh we have a meeting together but then generally it depends on what meetings we have set up for the various subjects that we have to deal with um if we take yesterday then we had meetings for the HVAC we had meetings for reference ship uh which we've just had our visit to so we looking at the interior design and how we're going to um do that against the reference ship um we had had a look at um what were we
• 21:00 - 21:30 doing yesterday oh the electrical we have the electrical um uh meeting yesterday to look at the philosophy of the electrical generation on board so there are many things within the basic design and and the specification that each day we're having to look at the specific parts of that um then we're we're looking at the drawings that are coming in so the shipyard are slowly producing the design drawings we've already gone through all initial design we're now going back through the basic
• 21:30 - 22:00 design going through we'll we start to receive the drawings and we're looking at those we review those we check that they meet with a specification that we've already agreed with the shipyard um and we make sure that what they're proposing can actually be built and that we can actually operate it in the future yeah so that's our general purpose of being here ultimately that's what we're doing is we're looking at every single drawing reviewing and approving and then when that process eventually gets to the
• 22:00 - 22:30 point where we we have got all the the steel structure designed then we will start to cut steel and and begin the fabrication stage of the construction but we're in construction now because we're designing exactly and and I think our residents you know they're they're not really aware of all of those things that have to happen before everyone talks about cutting steel the Keane all of these different things but the ship is under construction as we speak yeah and now those those aspects cutting steel ke they're just aspects of the
• 22:30 - 23:00 whole construction the construction starts with the design work we have the initial design package at the moment which is the whole design of the ship but the concepts of everything um now we have to take all that we have to relook at our philosophies and make that fit into a detailed design that can then be produced by the shipyard as a real real ship so it's a it's a long process it is a long process yeah I have noticed um
• 23:00 - 23:30 already and I just arrived to the shipyard today um everyone I've met has the same philosophy about being solution oriented and you have to I mean the people that we're working with whether they're here remotely across the world I mean we're all in different places in the world if we just focused on those problems you know and our team here we talked about that a lot today then we wouldn't get anywhere because this isn't like a company that's been around for 25 years and it's daying in and day out and we don't like that kind of boring uh
• 23:30 - 24:00 life do we because we chose this but I find it really interesting because the attitudes and the mindset that we all have to have together are what is needed to take take this project forward exactly what a great team you have here exactly yeah yeah and we all try and keep solution orientated we have over the last two years built a relationship with the shipyard the relationship with the the technical teams here we all know each other personally um and we work
• 24:00 - 24:30 together it's not that uh they're they're the shipyard we're the buyer we sit here waiting for them to do something and then we say yeah or no to it we we work together to solve all the problems we have and and the at the point we are now we've solved a lot of of design problems but we're going to have more for sure there's no way we're going to go to this and we're not going to have more design problems and when we get into construction there will be more and that our team are here to help the shipyard solve those problems and come
• 24:30 - 25:00 to solutions that work for story lines and and work for the residents yeah absolutely it talk about a little bit the maritime um regulations we talked a little bit at the beginning of this chat um how they've sort of they're changing like everything else in the industry who exactly are you communicating with about those right so the the regulations are enforced by the flag state of the ship which is Bahamas got it um but they enforce they don't
• 25:00 - 25:30 have their own regulations they enforce the international regulations because they they are part of IMO which is international Maritime organization so as part of that they have to enforce the international regulations um but the flag State normally don't have the technical people to review the designs and so on so they pass that over to what we call class societies class societies are people like Lloyd's Register of shipping uh Bureau of veritas um in in the us there's ABS American Bureau of shipping
• 25:30 - 26:00 so all these different class societies they represent the flags and they monitor the design to make sure the regulations are being implemented of course our guys know all the regulations as well so we we have the first pass of is this going to work within the regulations But ultimately there might be some decisions that we don't know which way they're going to go with the with the regulatory body so we pass them to the class Society and they make the decision about which way we should go
• 26:00 - 26:30 with those regulations so it's it's really all on the class Society in our class Society is LA Register shipping right right so many moving Parts I know that we talked about what residents don't know and one of the big things is like we what we just talked about as far as the construction process where it's not just so cut and dry about every step of the way is there anything else that our residents that you feel may need to know that they don't know um no I think I think the most important
• 26:30 - 27:00 thing is to understand that we are in the process now of constructing a ship that but this first part's not as exciting in terms of what you can see because there's no real the physical thing is a piece of P well you don't have paper anymore but the physical thing is a drawing right right um which we can print on paper and have physical things but uh that's that's the physical um deliverable now that's what we're actually creating now um then there will be the next step where
• 27:00 - 27:30 we start creating parts of the ship but that's a long process as well it's going to be pieces of Steel just flat pieces of Steel for a long while yeah then it'll build up into pieces of ship and then eventually it'll be a Hull and then eventually there'll be things in that hole so uh yes I think to understand it's a long process but it's started and we're on our way very exciting and I again I can't thank you enough I know how busy you are I'm so happy to be here it's been so fun to meet so many members of the team in person I you know I told
• 27:30 - 28:00 Milan that I felt like I already knew him because I know that smile and you know here we are and it's it's really a pleasure um so thank you so much no problem thank you hey Mira how are you fine thank you I know that you were not expecting this at all I'm so happy that you take a little time to chat with me so I want you to introduce yourself you're the head of initial design F sweat yes how long have you been here I've been in this office for 2 years I joined this team so exactly 2 years ago and at that time
• 28:00 - 28:30 I was part of this team as a leading architect yes yes in the initial design phase of the project and after some time a few months ago I got this new role as a head of this department but still as the project moved on to a next phase from initial design stage to basic design design stage I'm still involved in this project together with my team and we are supporting new members of the team who are joining
• 28:30 - 29:00 more and more people is is joining this project and I still support them as as an architect as well wow so you are very multifaceted you do a lot of different things and you and you lead a team uh yes yes how many people are you working with uh seven okay and then that doesn't count like you work with tilberg you work with rine you work with all the different other people we in this office we have seven people and we have also associate different Associates from external companies as um what area are you working on right
• 29:00 - 29:30 now can you can it tell us a little bit about what area what deck and that sort of thing we are working on the crew designing of crew areas on Tex four and five so we have one large space one large part of the ship with crew de and we need to sort to confirm their their position in the general Arrangement and to make to make sure that everything works well in the matter of escapes uh
• 29:30 - 30:00 safety um structural fire protection all those uh important technical things and so on and uh at the same time we are implementing some of the solutions that we received from interior designers the design of Sweden for public spaces for example um on upper decks deck 14 and 15 it's pool area mhm yeah zoom in there that's really
• 30:00 - 30:30 fascinating they're going to love to see that lovely outdoor areh with a lot of with the sitting Arrangement around the pool in the middle and space for bars restaurants sunand Bing and on the upper deck also external area we have recreational uh spaces with pick ball court and the running track uh area for yoga and and other activities or course
• 30:30 - 31:00 C that is wonderful they they all are going to thank you and send you little thank you note when they're out there playing pickleball and then getting their glass of wine afterwards or maybe it's a healthy juice I don't know but if I'm playing I'm going to go get a probably a glass of wine after I'm done this is fascinating and I love the software that you're using because it's just I mean you have to have it so detailed but you know when I look at my general you know my ga I'm looking at something that's so much more basic and so I see what you all are working on here it's it really does bring it to
• 31:00 - 31:30 life you know I think that that's the big thing that I know all the residents are so excited to see how all these pieces are coming together so what is what is a common sort of challenge that you come across that when you're working well uh so the most challenging thing is to to create nice spaces one spaces where people feel good and at the same time to obtain this these necessary things that the ship needs to have these technical things and to deal with other professions to to satisfy them to find
• 31:30 - 32:00 Space also to find space for everything space for everything but still to have nice big enough spaces for passengers spaces that people enjoy so you really are the LA I can hear that I know our residents are going to be super excited to hear that because you're talking about their comfort at the same time you're also doing engineering so you're bringing those together and you're melding them together so they're going to have this beautiful space to live in I mean this is their home and you have
• 32:00 - 32:30 to have that perspective every day when you're working like how would I feel in this space would I feel warm and cozy with this Feel Like Home to me is it functional like that's the other thing when you have a small space right and especially with a lot of and I know in the United States you know our homes are so large most of the time and it's so unnecessary in this space there is a function for every area right and so I find that to be really fascinating know that you weren't expecting this at all interrupted your day and you're very gracious to chat with me thank you thank
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