Aide is an AI platform designed to optimize customer experience (CX) operations through automation, insightful reports, and improved agent efficiency.

Which tools does Aide integrate with?

Aide integrates with Zendesk, Front, and Shopify to streamline CX operations.

How can Aide enhance agent productivity?

Aide enhances agent productivity by identifying ticket intent, offering tailored recommendations, smart tagging, and suggested AI responses.

Can Aide help in automating repetitive workflows?

Yes, Aide automates repetitive workflows by detecting automatable issues, creating conditional workflows, and providing an automation blueprint.

What are the features of Aide's AI-powered chatbots?

Aide's AI-powered chatbots can handle common customer queries, leverage past tickets and knowledge articles for training, and provide immediate resolutions or smooth hand-offs to human agents.

How does Aide analyze customer conversations?

Aide analyzes customer conversations by categorizing inquiries into topics, enabling structured understanding of key issues and identifying improvement areas.

Yes, Aide ensures the security of its models, including PII redaction and is working towards SOC 2 compliance.

What insights does Aide offer for product development?

Aide provides insights by analyzing customer conversations and sharing structured information across the organization to inform product development and support strategies.

What kind of reports can product teams get from Aide?

Product teams can get insights and reports on every customer need, helping to inform product development and support strategies.

How does Aide help in reducing support volume?

Aide reduces support volume by enhancing agent efficiency and utilizing AI-powered chatbots to handle common queries, potentially decreasing volume by up to 90%.

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Aide

Name: Aide
Brand: Aide
Rating: 5 (1 reviews)
Author: Aide

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Last updated: August 8, 2024

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What is Aide?

Aide is an AI platform developed to optimize customer experience (CX) operations. Integrating seamlessly with tools like Zendesk, Front, and Shopify, it provides powerful insights and reports for product teams, identifies automation opportunities for operations teams, and enhances the efficiency of support agents. With features like topic analysis, sentiment analysis, intent detection, smart tagging, and AI-powered chatbots, Aide helps streamline operations, improve customer satisfaction, and reduce support volumes by up to 90%.

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Aide's Top Features

Seamless integration with Zendesk, Front, and Shopify

Insights and reports for product teams

Automation opportunities for operations teams

Enhanced agent efficiency and productivity

Topic analysis and sentiment analysis

Smart tagging and suggested AI responses

AI-powered chatbots

Conditional macros and agent sidebar

Routing, triaging, and intent detection

Secure models with PII redaction and working towards SOC 2 compliance

Frequently asked questions about Aide

Aide's pricing

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