HeyAlice is an AI-powered customer service platform for e-commerce that automates and manages customer support across multiple channels from a single inbox.

Who can benefit from using HeyAlice?

DTC and e-commerce brands that want to automate support, reduce manual workload, and respond faster across social and messaging channels.

What customer communication channels does HeyAlice support?

Email, Instagram, Messenger, WhatsApp, and webchat—consolidated into one unified inbox.

Does HeyAlice offer AI-powered self-service?

Yes. Its AI can instantly resolve up to 70% of common customer inquiries without human intervention.

How does HeyAlice integrate with e-commerce platforms?

It integrates with tools like Shopify to fetch order information, automate updates, process refunds, and modify orders within customer conversations.

Can HeyAlice handle multilingual support?

Yes. The AI can understand and respond in multiple languages for global customer bases.

How does HeyAlice improve team productivity?

It centralizes messages in one inbox, suggests AI-generated replies, tags and routes tickets smartly, and automates repetitive tasks so agents focus on complex issues.

Does HeyAlice support seamless handoff to live agents?

Yes. Conversations can transition to human agents with full context preserved in the single inbox.

Is coding required to build automations in HeyAlice?

No. HeyAlice includes a no-code visual builder to create and customize workflows.

What analytics and reporting does HeyAlice provide?

Dashboards to track support performance, automation impact, response and resolution times, and customer trends.

Learn to use AI like a Pro. Learn More

Alice

Name: Alice
Brand: Alice
Availability: InStock
Rating: 5 (1 reviews)
Author: Alice

Claim Tool

Last updated: September 10, 2025

0 reviews

What is Alice?

HeyAlice is an AI-powered customer service platform built for DTC and e-commerce brands, unifying email, Instagram, Messenger, WhatsApp, and webchat into a single inbox while automating up to 70% of customer inquiries. With deep Shopify integration, agents can fetch order details, send updates, process refunds, and modify orders directly inside conversations. A no-code automation builder, AI reply drafting and summaries, smart tagging and routing, multilingual support, and actionable analytics streamline workflows, cut response times, and scale support without adding headcount.

Learn to use AI like a Pro

Get the latest AI workflows to boost your productivity and business performance, delivered weekly by expert consultants. Enjoy step-by-step guides, weekly Q&A sessions, and full access to our AI workflow archive.