Chatbase
ChatbotFreemium
AI customer-support agent builder with multi-channel deployment
Listing updated Apr 18, 2026
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What is Chatbase?
Chatbase for configurable customer-support agents
Compare Chatbase by source updates, channel needs, actions and human escalation. Model-dependent credits can be consumed by multiple requests in one exchange, so budget from representative conversations.
Continue your research
- Best AI Chatbots for Small Business: Chatbase and Lyro
Read the buying guide.
- Chatbase vs Lyro: Small-Business Chatbots Compared
Compare plans and workflow fit.
Chatbase's Top Features
Key capabilities that make Chatbase stand out.
Business-data training and agent instructions
Embeddable website chat
Listed Slack, WhatsApp, Messenger, email and voice channels
Actions and CRM or helpdesk integrations
Conversation logs and analytics
Smart escalation to human agents
Use Cases
Who benefits most from this tool.
Small businesses with a documented support knowledge base
Train an agent on approved business information and review answers before expanding coverage.
Customer support teams
Deploy support across selected channels and define when a conversation moves to a person.
Tags
AI ChatbotCustomer SupportLead GenerationCustomizableAdvanced AnalyticsPrivacy & SecurityIntegrations
Chatbase's Pricing
Free plan available
Free
FreeFree
- 50 message credits/month
- One team member
- Free agents deleted after 14 days of inactivity
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Frequently Asked Questions
Is Chatbase free?
The current Free card lists 50 message credits per month and one team member. Free agents are deleted after 14 days of inactivity. Check the limits before using it for a continuing support workflow.
Is a Lyro conversation the same as a Chatbase message credit?
No. Lyro counts a customer interaction with at least one AI reply as an AI conversation. Chatbase credits depend on model requests, and actions can add requests.
Can a chatbot hand support to a person?
Both products document AI and human support workflows. Configure and test the actual handoff route, context visible to the person and behavior outside staffed hours.
How do I avoid outdated answers?
Assign an owner to the knowledge sources. After changing a policy, test the same question again and verify when the source update reaches the agent.
What does Chatbase cost on monthly billing?
The reviewed monthly cards list Hobby at $40 for 700 credits, Standard at $150 for 4,000 and Pro at $500 for 15,000. Credit usage depends on the model and requests made.