What is Intercom's Fin AI Agent?

Fin is an AI agent designed to provide quick and accurate answers to customer questions 24/7 across various channels, aiming to deliver human-quality service and improve over time.

How does Fin generate answers?

Fin uses Intercom's AI engine to understand queries, accesses relevant support content, and synthesizes accurate answers, minimizing errors through multiple safeguards.

What channels does Fin support?

Fin supports Intercom Messenger (web, iOS, Android), Email, WhatsApp, SMS, Facebook, and Instagram.

Can I customize Fin's responses?

Yes, Fin's personality and branding can be customized to match your company's voice and specific guidance can be provided for responses.

How does Fin handle situations where it can't find an answer?

If Fin can't find a confident answer, it will inform the customer and either attempt a partial response or hand off the conversation to a human agent.

Fin AI Agent usage is based on resolutions, billed only when a customer's question is resolved, with a free trial and $0.99 per resolution after the initial 50 free resolutions.

How can I monitor Fin's performance?

Intercom provides analytics tools to track Fin's performance, including insights on customer experience score and automated conversation analysis.

Does Fin learn from customer interactions?

Yes, Fin improves its responses over time through machine learning from successfully resolved conversations.

What types of content can Fin use?

Fin utilizes Intercom's public articles, documents, external URLs, and images to generate responses.

What are the recent updates to Fin?

Recent updates include beta features for data connectors, development of Fin Voice and Fin over API, with closed beta status of Fin Tasks.

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Fin | Intercom

Name: Fin | Intercom
Brand: Fin | Intercom
Price: 29 USD
Availability: InStock
Rating: 5 (1 reviews)
Author: Fin | Intercom

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Last updated: June 7, 2025

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What is Fin | Intercom?

Fin by Intercom is an advanced AI-powered customer service agent that automates support interactions and efficiently handles complex queries, enhancing customer experience and operational efficiency by consistently providing high-quality, accurate support across multiple channels. With its patented Fin AI Engine™, it refines queries and ensures response accuracy, significantly improving resolution and minimizing hallucination rates. Key features include an in-depth analysis of customer interactions, training capabilities with multi-source knowledge, extensive testing protocols, and deployment across diverse communication channels like chat, email, and social media. Fin integrates seamlessly with platforms like Zendesk and Salesforce and offers multilingual support, making it highly adaptable across industries for varied use cases, from customer service and onboarding to technical troubleshooting.

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