Loris
Conversational AIPricing unavailable
Transform Customer Experience with Loris.ai's Conversational Intelligence.
Last updated Apr 28, 2026
Claim Tool
What is Loris?
Loris's Top Features
Key capabilities that make Loris stand out.
Real-time conversation guidance for customer service agents
Automated quality assurance for email and live chat interactions
Customer insights derived from 100% of conversations
Agent performance tracking and scoring
"Gist" feature for concise conversation summarization
"Ask Loris" AI-powered answers for complex CX questions
Omnichannel integrations with major customer service platforms
A/B testing capabilities for policies, macros, and appeasements
Easy implementation with no long feedback cycles or extensive model training
Continuous AI model updates by Loris's data science team
Use Cases
Who benefits most from this tool.
Fintech companies
Analyzing customer interactions to enhance customer journeys and boost brand loyalty.
Retail businesses
Implementing real-time insights to improve service quality and customer satisfaction.
Telecom industries
Leveraging Agent Co-Pilot for real-time guidance improving agent performance.
BPOs
Utilizing seamless integration for efficient workflow and operational efficiency.
Customer service managers
Employing The Gist for efficient summarization of customer interactions.
AI specialists
Rapid deployment of AI models with immediate value returns and continuous updates.
Data analysts
Using Ask Loris for obtaining data-driven answers without manual analysis.
CX leaders in large corporations
Streamlining CX strategies with consolidated insights from all communication channels.
GDPR compliance officers
Securing data with anonymization and encryption, ensuring regulatory compliance.
Support platform integrators
Integrating with platforms like Zendesk and Salesforce to streamline customer support.
Tags
conversational intelligencecustomer experienceCX managementcustomer insightsquality assuranceAgent Co-PilotThe GistAsk Lorisoperational efficiencybrand loyaltyGartner Cool VendorintegrationsfintechretailtelecomBPOs
Top Loris Alternatives
Revolutionize Customer Service with AIChatbot
AI-Driven Customer Feedback Collection Simplified
Enhance Business Functions with AI-Powered Solutions from Quickchat.ai
Enhance Customer Engagement with Conversly AI
Engage Your Customers & Close New Leads While You Sleep
AI-powered Customer Engagement Solutions with LivePerson
Enhance Customer Support and Sales with Lomni AI
AI Solutions for Smarter Customer Interactions
Revolutionize customer service and sales with AI-powered Talkvisor!
Luzia: Your All-In-One AI Assistant on WhatsApp and Telegram
User Reviews
Share your thoughts
If you've used this product, share your thoughts with other builders
Recent reviews
Frequently Asked Questions
What is Loris AI?
Loris AI is a conversational intelligence platform that analyzes customer interactions to improve customer experience and agent performance.
How does Loris AI improve customer experience?
By providing real-time insights into customer interactions, Loris AI helps businesses identify pain points and improve service quality, leading to increased customer satisfaction.
What are the key features of Loris AI?
Key features include Customer Insights, Quality Assurance automation, Agent Co-Pilot for real-time guidance, The Gist for conversation summarization, and Ask Loris for AI-powered answers.
How does Loris AI handle data privacy and security?
Loris AI uses anonymized, aggregated data and employs encryption to protect PII. It's hosted in Ohio, USA, and is being evaluated for GDPR and CCPA compliance.
What types of businesses can benefit from Loris AI?
Loris AI is suitable for various industries including Fintech, Retail, Telecom, and customer-obsessed brands, especially those handling high volumes of customer interactions.
How does Loris AI improve agent performance?
It provides objective metrics for agent performance and offers real-time guidance through the Agent Co-Pilot feature, enabling targeted coaching and consistent service.
How long does it take to implement Loris AI?
Loris AI is designed for quick implementation, with the ability to see value in weeks rather than months.
What is Ask Loris and how do clients use it?
Ask Loris is an AI-powered tool that allows users to ask questions about customer interactions. Clients use it for trend analysis, identifying customer pain points, and understanding reasons for customer contact.
Does Loris AI integrate with existing customer service platforms?
Yes, Loris AI integrates with existing customer service platforms, streamlining the onboarding process.
What kind of support does Loris AI provide?
Loris AI provides onboarding apps, web-based dashboards, and dedicated customer experience management teams to assist clients.