Loris AI is a conversational intelligence platform that analyzes customer interactions to improve customer experience and agent performance.

How does Loris AI improve customer experience?

By providing real-time insights into customer interactions, Loris AI helps businesses identify pain points and improve service quality, leading to increased customer satisfaction.

What are the key features of Loris AI?

Key features include Customer Insights, Quality Assurance automation, Agent Co-Pilot for real-time guidance, The Gist for conversation summarization, and Ask Loris for AI-powered answers.

How does Loris AI handle data privacy and security?

Loris AI uses anonymized, aggregated data and employs encryption to protect PII. It's hosted in Ohio, USA, and is being evaluated for GDPR and CCPA compliance.

What types of businesses can benefit from Loris AI?

Loris AI is suitable for various industries including Fintech, Retail, Telecom, and customer-obsessed brands, especially those handling high volumes of customer interactions.

How does Loris AI improve agent performance?

It provides objective metrics for agent performance and offers real-time guidance through the Agent Co-Pilot feature, enabling targeted coaching and consistent service.

How long does it take to implement Loris AI?

Loris AI is designed for quick implementation, with the ability to see value in weeks rather than months.

What is Ask Loris and how do clients use it?

Ask Loris is an AI-powered tool that allows users to ask questions about customer interactions. Clients use it for trend analysis, identifying customer pain points, and understanding reasons for customer contact.

Does Loris AI integrate with existing customer service platforms?

Yes, Loris AI integrates with existing customer service platforms, streamlining the onboarding process.

What kind of support does Loris AI provide?

Loris AI provides onboarding apps, web-based dashboards, and dedicated customer experience management teams to assist clients.

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Loris

Name: Loris
Brand: Loris
Rating: 5 (1 reviews)
Author: Loris

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Last updated: January 11, 2025

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What is Loris?

Loris.ai is a state-of-the-art conversational intelligence platform redefining the landscape of customer experience (CX) management. By analyzing customer interactions across calls, chats, and emails, it offers valuable insights without the need for traditional surveys or lengthy quality assurance processes. Key features include comprehensive Customer Insights, automated Quality Assurance, Agent Co-Pilot for live guidance, The Gist for summarizing conversations, and Ask Loris for rapid, data-driven answers. Serving industries such as fintech, retail, telecom, and BPOs, Loris.ai enhances customer journeys, boosts brand loyalty, and improves operational efficiency. With seamless integrations into major platforms and speedy implementation, Loris.ai delivers immediate value, recognized by accolades like the 2024 Gartner Cool Vendor award.

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Loris's Top Features

Real-time conversation guidance for customer service agents

Automated quality assurance for email and live chat interactions

Customer insights derived from 100% of conversations

Agent performance tracking and scoring

"Gist" feature for concise conversation summarization

"Ask Loris" AI-powered answers for complex CX questions

Omnichannel integrations with major customer service platforms

A/B testing capabilities for policies, macros, and appeasements

Easy implementation with no long feedback cycles or extensive model training

Continuous AI model updates by Loris's data science team

Frequently asked questions about Loris

Loris's pricing

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