My AskAI
Last updated: October 4, 2025
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What is My AskAI?
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My AskAI's Top Features
Multichannel support across email, live chat, WhatsApp, Facebook, Instagram, and SMS
Multilingual conversations
Training on your help center, website, and internal knowledge
Support for multiple file types (DOCX, CSV, XLSX, PPTX, TXT, MD, RTF, TSV, MP3, MP4)
Answers cite up to 6 knowledge sources from your content
Customizable branding (colors, logo, welcome message, company name) and chat icon animations
Option to remove My AskAI branding (paid)
Guidance controls for tone and response style
User-set starter questions to guide conversations
Automated SiteSync re-scrapes every two weeks with unlimited pages (fair use) and extra domains on paid plans
Admin tools for page/document management and duplicate detection
Analytics that summarize issues, bugs, and frequently raised topics with threshold notifications
Integration via web widget, Intercom, Zendesk, and HubSpot
Slack, Microsoft Teams, and Zapier integrations plus a public API
Inspect, edit, and update AI answers and knowledge
Knowledge gap identification and batch testing
Content performance insights and AI CSAT scoring
Learns from historic tickets to improve over time
Personalized user data in responses
Seamless human handover between AI and human agents
30-day free trial with all features, no credit card required
Frequently asked questions about My AskAI
My AskAI's pricing
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Use Cases
eCommerce stores
Automate live chat, social DMs, and SMS support with multilingual product and order FAQs.
SaaS helpdesks
Deflect repetitive tickets by answering from help docs and website content with citations.
Customer support teams
Triage email inquiries and hand over complex cases to human agents seamlessly.
Marketing & web teams
Keep site answers current via automated SiteSync re-scrapes of documentation and pages.
Operations & CX leaders
Monitor conversation analytics, topical trends, and AI CSAT to improve processes.
Product teams
Surface bugs and frequently raised topics from conversation insights to inform roadmaps.
Internal IT & HR support
Provide an internal copilot on Slack or Teams trained on internal knowledge.
Global businesses
Serve customers in multiple languages across WhatsApp, Facebook, Instagram, and SMS.
CRM & helpdesk admins
Deploy via web widget or integrate with Intercom, Zendesk, or HubSpot.
Automation engineers
Connect workflows via Zapier or public API and personalize responses with user data.
Learn to use AI like a Pro
Get the latest AI workflows to boost your productivity and business performance, delivered weekly by expert consultants. Enjoy step-by-step guides, weekly Q&A sessions, and full access to our AI workflow archive.