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Question Base

Claim Tool

Last updated: August 8, 2024

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What is Question Base?

Question Base is an internal ticketing system for Slack that helps teams get instant answers to their product, industry, and operational questions directly within Slack. This tool is especially useful for support agents who need timely and reliable answers to close tickets faster, and for sales teams who benefit from quick responses to improve conversion rates and identify knowledge gaps. The platform leverages large language models to draft responses and continuously learns from chat history, but allows users to verify all generated answers for accuracy. Features include auto-responder, auto-tagging, comprehensive analytics, and customizable permission settings.

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Question Base's Top Features

Instant answers within Slack

Auto-responder

Auto-tagging

Smart capture

Internal Question Base page

Comprehensive analytics

Customizable permission settings

Integration with Slack

Learning from chat history

Verified answers

Frequently asked questions about Question Base

Question Base's pricing

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    Use Cases

    Support agents

    Get quick and reliable answers to close tickets faster and provide better support.

    Sales teams

    Obtain immediate responses to their product and industry questions to boost conversion rates and identify knowledge gaps.

    New hires

    Access instant answers to reduce onboarding time and start contributing more quickly.

    Managers

    Reduce repetitive questions and improve team efficiency by automating answers to common queries.

    Customer support teams

    Enhance support quality and reduce time-to-resolution with instant access to up-to-date information.

    Product managers

    Enable sales and support teams with the latest product information efficiently.

    HR departments

    Streamline the onboarding process and provide new employees with the information they need right away.

    Remote teams

    Ensure remote team members have access to the same information as in-office employees.

    Growing startups

    Avoid bottlenecks by providing all team members with the answers they need to continue growing.

    IT departments

    Automate responses to frequent technical queries and reduce the burden on IT staff.

    Learn to use AI like a Pro

    Get the latest AI workflows to boost your productivity and business performance, delivered weekly by expert consultants. Enjoy step-by-step guides, weekly Q&A sessions, and full access to our AI workflow archive.

    Canva Logo
    Claude AI Logo
    Google Gemini Logo
    HeyGen Logo
    Hugging Face Logo
    Microsoft Logo
    OpenAI Logo
    Zapier Logo
    Canva Logo
    Claude AI Logo
    Google Gemini Logo
    HeyGen Logo
    Hugging Face Logo
    Microsoft Logo
    OpenAI Logo
    Zapier Logo