Question Base
Last updated: August 8, 2024
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What is Question Base?
Question Base is an internal ticketing system for Slack that helps teams get instant answers to their product, industry, and operational questions directly within Slack. This tool is especially useful for support agents who need timely and reliable answers to close tickets faster, and for sales teams who benefit from quick responses to improve conversion rates and identify knowledge gaps. The platform leverages large language models to draft responses and continuously learns from chat history, but allows users to verify all generated answers for accuracy. Features include auto-responder, auto-tagging, comprehensive analytics, and customizable permission settings.
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Question Base's Top Features
Instant answers within Slack
Auto-responder
Auto-tagging
Smart capture
Internal Question Base page
Comprehensive analytics
Customizable permission settings
Integration with Slack
Learning from chat history
Verified answers
Frequently asked questions about Question Base
Question Base's pricing
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