Presentation - implement and develop service programs

Summary

The Wiping Tears Foundation aims to provide a safe and supportive environment for individuals facing mental health challenges in the Sutherland Shire. This newly proposed program focuses on tailored support, affordable counseling, emergency housing, and various community activities aimed at reducing suicide rates. The initiative includes a wide range of services such as child-minding, food drives, and workshops, engaging local stakeholders to leverage community resources and support. Through a blend of in-person and online interactions, the Foundation aspires to create an inclusive atmosphere for all demographics while continuously evaluating and improving its services to meet the community's needs.

Highlights

• The Wiping Tears Foundation is spearheading an effort to combat mental health issues in Sutherland Shire with its innovative program. 💡
• Affordable counseling addressing issues like depression and anxiety is a cornerstone of their offering. 🧠
• Emergency housing is available for those in immediate danger, emphasizing safety and support. 🚑
• Community-focused activities, including cooking lessons and enrichment workshops, bolster inclusivity and support. 🍳
• A strong online presence ensures accessibility for those unable to attend in person, promoting a flexible support system. 💻

Key Takeaways

• The Wiping Tears Foundation is committed to reducing suicide rates in the Sutherland Shire by offering comprehensive mental health support services. 🏥
• Tailored action plans ensure every individual's needs are met, promoting a personalized path to mental well-being. 🗺️
• Partnerships with local businesses and stakeholders enhance the Foundation's ability to provide essential services like food drives and emergency housing. 🤝
• The emphasis on community engagement and open communication aims to foster a supportive and safe environment for all. 👐
• Offering varied activities, from counseling to enrichment workshops, caters to diverse demographic needs in the region. 🌟

Overview

The Wiping Tears Foundation is launching a dedicated effort to address mental health concerns in the Sutherland Shire. They aim to create a supportive space inclusive for all demographics, offering tailored services such as affordable counseling and emergency housing. With a focus on reducing suicide rates, the Foundation provides a comprehensive package of support designed to meet each individual's unique needs.

Engagement with local stakeholders and businesses plays a crucial role in the program's success, ensuring resources and support are available for community initiatives like food drives and cooking nights. The Foundation's community-driven approach is designed to be both adaptable and accessible, utilizing online platforms to reach wider audiences while also offering numerous in-person activities.

Continuous evaluation and improvement underpin the Foundation's strategies, striving to maintain high standards of service and support. By soliciting feedback through surveys and maintaining open communication channels, the Foundation ensures its offerings remain relevant and responsive to community needs, fostering a trusted and reliable resource for mental health support.

Chapters

• 00:00 - 00:30: Introduction and Background The introduction and background chapter discusses the Wiping Tears Foundation, highlighting the program and its unique aspects compared to others. It covers the inspiration behind the foundation, its objectives, affordability, convenience, and inclusivity. The chapter also touches upon a personal loss in the Sutherland Shire that motivated the foundation's mission.
• 00:30 - 01:00: Program Goals The 'Program Goals' chapter outlines the mission of the Wiping Tears Foundation, which is focused on addressing mental health challenges within the Sutherland Shire community. The foundation aims to offer a variety of support networks and services tailored to individual needs in an effort to lower the suicide rate in the area. Through this expansion, the foundation seeks to bring significant improvements in community support, targeting mental health and life's challenges.
• 01:00 - 01:30: Tailored Support and Services The chapter titled "Tailored Support and Services" discusses the creation of personalized plans for individuals, acknowledging the uniqueness of each person. The program's goal is to reach all demographics by offering affordable counseling services for various health issues like depression, anxiety, substance abuse, and postnatal depression. Additionally, the chapter highlights the plan to provide emergency housing solutions for families and individuals in need of immediate shelter, aiming to create a safe environment.
• 01:30 - 02:00: Community Engagement and Statistics The chapter discusses the concept of a community center designed to foster a family-like atmosphere, where individuals are encouraged to engage with one another through activities such as board games and homework completion. This initiative is not solely a counseling service; it also includes having a manager present at all times to maintain order and prevent any disruptive behavior. The environment is intended to be a calm and relaxed space for the community.
• 02:00 - 02:30: Program Features and Services Offered The chapter discusses the timeframe and strategic plans for implementing a new program within 18 months. It focuses on sourcing both external and internal support to maximize the program's potential. The choice of location for the facility, the Sutherland Shire, was based on community needs and statistical analysis. Additionally, it mentions documenting any unusual behavior in the space used for program activities.
• 02:30 - 03:00: Operational Plans and Pricing The chapter titled 'Operational Plans and Pricing' examines the socio-economic landscape of the Sutherland Shire region. It highlights the area's demographic profile, which predominantly consists of teenagers and young adults in their early 20s, as well as sporting families with children. These families often have casual, minimally-paid jobs, creating a distinct economic characterization of the region. Additionally, the chapter mentions the total population of the Sutherland Shire to be 218,000.
• 03:00 - 03:30: Safety, Training, and Consistency The chapter discusses the demographic breakdown of the population in the Sutherland Shire area, specifically focusing on the age groups of 10 to 14 years and 15 to 19 years as per the 2010 statistics. It highlights the need for improved mental health services and community engagement to ensure a safe and trusting environment for individuals struggling with mental health issues.
• 03:30 - 04:00: External Support and Continuous Improvement The chapter 'External Support and Continuous Improvement' discusses the establishment of a community meeting point designed to cater to individuals seeking guidance and support. By sharing stories of self-discovery and mental health openly, community leaders aim to connect with and aid those in need. The services offered include affordable counselling, emergency housing, food drives, cooking nights, and enrichment activities, all aimed at supporting and continuously improving the well-being of the community.
• 04:00 - 04:30: Community Engagement Strategies The chapter 'Community Engagement Strategies' discusses various services aimed at community support and engagement. These services include child minding, after school and outdoor activities, and markets and workshops. There are also online courses and affordable counseling available both in face-to-face and online formats. Furthermore, the facility offers programs for building healthy relationships and addressing drug and alcohol-related issues, as well as postnatal depression. The services are designed to be accessible and supportive for community members.
• 04:30 - 05:00: Action Plans and Individual Support The chapter discusses the various professionals available at the facility, including counsellors specializing in drug and alcohol issues, behavior therapists, and general mental health volunteers. The facility also offers workshops on maintaining healthy relationships and working with individuals dealing with drug and alcohol problems. Additionally, classes are available for women suffering from postnatal depression.
• 05:00 - 05:30: Overcoming Barriers and Challenges The chapter 'Overcoming Barriers and Challenges' discusses an emergency housing service provided for individuals in immediate danger. If they meet certain criteria, the service is available for a small fee. The organization acts as mandatory reporters and has a waiver fee associated with their services. The housing offers rooms accommodating one to four beds, suitable for individuals or those with children. The cost structure is $25 per night for an adult, $10 for a child, and $15 for an adolescent.
• 05:30 - 06:00: Industry Frameworks and Budgeting This chapter discusses mandatory reporting requirements for incidents related to violence, emphasizing the necessity of filing police reports. It outlines the procedures for addressing damages, including full payment or a structured payment plan through a waiver form. It also highlights the facility's strict no drug or alcohol policy, mentioning the authority to search bags upon entry to enforce this rule.
• 06:00 - 06:30: Evaluation and Feedback The chapter titled 'Evaluation and Feedback' discusses the initiative of organizing food drives and cooking nights. It highlights the collaboration with supporting organizations to provide donations, enabling the preparation of free meals once a week. Besides serving food, the initiative aims to impart cooking lessons, focusing on building healthy relationships and spreading knowledge on cooking within the Sutherland Shire community.
• 06:30 - 07:00: Services and Community Involvement The chapter titled 'Services and Community Involvement' discusses how the organization plans to provide a family-friendly meal to its members once a week. The meals will primarily be sourced from food donations, with additional food obtained at a discounted rate from external stakeholders like Coles and Bakers Delight. These discounted items may include food nearing its expiry date or that is classified as damaged. The chapter highlights a collaborative effort with stakeholders to ensure availability and affordability of meals for the community.
• 07:00 - 07:30: Modification and Contact Information The chapter titled "Modification and Contact Information" discusses the organization of enrichment activities aimed at strengthening positive relationships with community members, family, and friends. It emphasizes the importance of support groups and group therapy as part of the mental health strategies offered within the center. These sessions will cover sensitive topics and provide coping strategies for managing mental health.

Presentation - implement and develop service programs Transcription

• 00:00 - 00:30 the wiping tears foundation in this presentation we're going to be talking about our program and what makes us different from all of the others we're going to be also talking about who inspired us our aim who we are our affordability our convenience and how we're an open and a safe facility for all demographics to attend the sutherland shire unfortunately lost one of its most loved members last year this person was a very close friend of mine and it prompted
• 00:30 - 01:00 a much needed change and expansion to our community and the facility and support networks here at the wiping tears foundation our aim is to provide a large variety of support networks and services to assist the community with mental health and life's challenges we hope to achieve our overall goal of reducing the number of suicide rates within the sutherland shire the intended program is to assist people who are struggling with mental health issues the wiping tears foundation is a program tailored to meet individuals needs
• 01:00 - 01:30 creating plans to cater to each individual person as no person is the same the intended program is to reach out to all demographics we are going to provide affordable counselling for health issues such as depression anxiety drug and alcohol related issues postnatal depression and much more we aim to provide emergency housing where families and local individuals can stay at late notice as a facility we want to have a safe
• 01:30 - 02:00 place for all individuals of the community to come we want it to be we wanted to have a vibe of a community hall where it's like a family vibe we want everyone to feel included there'll be board games to play homework can be completed this service is not just a form of counselling but there will also be a manager on site at all times at the centre and near the location to prevent any damage or out of control behavior the area will be more like a quiet chill out zone the manager on duty is made is to be
• 02:00 - 02:30 made a record of to all who use our space and any unusual behavior will be documented and follow up on our time frame in which we aim to have the program up and running is in the span of 18 months in this time frame we will source our external and internal support to make our program great and to reach its highest potential so why did we choose to open our facility within the sutherland shire well we looked at the statistics we looked at what the community was lacking
• 02:30 - 03:00 we looked at the facilities available and more importantly we looked at the personal connection that we hold with sutherland shire in the sutherland shire it is made up of large groups teenagers and adolescents in the early 20s it has a certain stereotype which is surfing sporting families with children families that have children still at home who rely on them as they tend to have a lot of casual jobs with minimum wage the total population of the southern shy region is 218
• 03:00 - 03:30 464. as per the 2010 statistics this breakdown shows the ages of 10 to 14 years consisted of 13 676 individuals aged 15 to 19 years throughout research it is clear that the sutherland shire requires some assistance in the mental health and engaging community to result in a comfortable and positive outlook in the area but also to create a safe and trusting environment for all of its members that suffer from mental health issues
• 03:30 - 04:00 firsthand the community could benefit from a meeting point for all demographics to go to if they're seeking guidance we aim to provide support from leaders within the community who share openly that their stories of self-discovery and their stories of mental health some of the services we offer affordable counselling emergency housing food drives cooking nights enrichment activities
• 04:00 - 04:30 child minding online portals after school activities outdoor activities markets workshops and online courses affordable counselling face-to-face online portals building healthy relationships workshops drug and alcohol related issues and postnatal depression in our facility we have a range of different services that will be performed such as counselling which will be done in person and online
• 04:30 - 05:00 our facility will have a variety of different professionals in our facility ranging from specialist counsellors drug and alcohol counselling behaviour therapists general mental health volunteers and many more we will also have workshops focused on many key areas such as building and maintaining healthy relationships working alongside people who suffer with drug and alcohol related issues we will also run classes for women who suffer with postnatal depression
• 05:00 - 05:30 emergency housing if someone is in immediate danger if they meet our criteria the small cost that is associated with this how we are mandatory reporters and our waiver fee this service can be used for individuals who are in immediate danger and need somewhere to stay we offer rooms with one to four beds to cater for singular individuals or individuals with children the service will cost 25 per night for an adult 10 for a child and 15 per adolescent
• 05:30 - 06:00 for all matters relating to violence it is a requirement as a mandatory reporter that we need to file a police report upon this serve coming upon this service a waiver form in relation to any damages caused that will be needed to pay in full or in a payment plan this will be set up any individuals who uses the facility will be informed of the no drug or alcohol policy and we will have the authority to search bags upon entry
• 06:00 - 06:30 food drives and cooking meals cooking nights donations from the community one a week meals cooking lesson building healthy relationships we will have weekly food drives where we will run a cooking night once a week where donations and other food provided by supporting organisations get cooked up to provide a free meal we would also wish to utilize this activity to teach cooking within the sutherland shire to create knowledge on how to create a
• 06:30 - 07:00 family friendly meal with the basics some of our food will be used to source we will source from donations of foods um to provide the meals once a week to our members most of these foods will be sourced through donations and through contacts made by via external stakeholders such as coals and bakers delight we can organize a pay pay a discounted rate for food that is close to its expiry date or as food that is classified as damaged goods
• 07:00 - 07:30 enrichment activities positive relationships support groups group therapy and weekly topics group enrichment activities will be regularly organized to enhance positive relationships with community members and their family and friends we will hold support groups within the centre our activities will also include group therapy where sensitive topics can be spoken about and discussed within where individuals are given coping strategies and how to manage their mental health
• 07:30 - 08:00 disorder child minding available to all who use our service convenience our ages between zero to six and it is a staffed service child mining will be available to all that are seeking assistance within the centre to be able to so they are able to get help a lot of problems stem from people not wanting to get the help because they can't afford to put their children in child care we thought we want to be able to cater to everybody within the southern tribe that does have children
• 08:00 - 08:30 by offering this child mining service it is more like a creche not so much a child care setting we've added this service to our facility in the hopes that it would stretch our reach online portals workshops and online courses online portals face-to-face regular discussions variety of topics discussed and how we're covered safe we'll also provide an online portal that can be used by our community members to stay in contact
• 08:30 - 09:00 online discussions that will have specific topics each week and that members can comment on what's going on an online portal is a great resource so it can cater to every member of the southland shire if a person physically cannot get into the facility they have the option of doing an online portal some people may also may not have the confidence to come face to face and have a chat with a trained professional so having that online portal is a great way to connect and making sure that they feel like they are included in our service
• 09:00 - 09:30 the price list child care and child binding is twenty dollars per child per hour after school activities is twenty dollars per child per hour emergency housing like described before is twenty five dollars per night per adult and ten dollars per night per child fifteen per adolescent counselling services 150 per hour outdoor activities of 15 per child and 20 adolescent the market entry fee and storeholder fee the entry fee is two dollars per person
• 09:30 - 10:00 and the storeholder fee is 60 workshops online courses and thirty dollars per week is our workshop fee training required and the safety measures that we're going to put in place all entries into the facility need to be on the records all staff and volunteers have to have adequate qualifications and training children under 14 will require parental permission and mandatory reporting anyone who
• 10:00 - 10:30 enters the facility has to sign in in the front office so we always have a record of who is in our facility at that time our staff and volunteers will also need to sign in to the facility with 10 staff members within the centre at one time six of these are volunteers and four are paid workers on rotating rosters all staff members and volunteers are required to have certain qualifications and certificates when working in the facility all of our staff need to have an up-to-date cpr first aid
• 10:30 - 11:00 working with children check they do need to conduct a working uh work health and safety induction prior to commencement so they are across all of the current pandemic requirements when it comes to coving in our facility records will be information on payment schedules for staff and incoming payments for clients and external stakeholders we offer a range of services as outlined and it is important to note that children under the age of 14 will need a parental permission slip in order to get our help at our facility
• 11:00 - 11:30 maintaining a consistent standard this is this one slide is very important as it shows how we're going to make sure the running of the center goes smoothly we have tailored goals and mental health plans support for all regular checks if adjustments are required face-to-face verbal check-ups non-bias management assessments we aim to maintain a consistent standard with all of our clients and any individual that walks through our doors
• 11:30 - 12:00 our main objective for assessing our standard is to tailor a plan that is specific for that client we will guide them and assist them in cheap in achieving goals that are achievable for them we will not set our clients up for failure and we will support them along the way we will create weekly check-ins and reports that assess the plan in place and if it is effective or what we need to change through these face-to-face and verbal checkups we can then further assess if
• 12:00 - 12:30 the same care and attention has been given to them as each client if one client is taking more attention than the other that will be assessed and we will move forward with that further additional assessment of the report the staff member marks will be completed by management who do not interact with the specific clients this is to eliminate bias external providers community coles volunteers bakers delight woolworths
• 12:30 - 13:00 schools for workshops and of course council to be able to provide our services for this potential we need assistance from external providers with generous donations and volunteering of time some of our services that require external support are food donations as we will be doing food trucks to assist homeless and people who are finding it hard to cope another service that requires external support is training days where a volunteer would come in to offer tools and strategies and learning experience for our staff and volunteers
• 13:00 - 13:30 continuous improvement is so important for the ypt's foundation as it gives all of our staff and team members a chance to grow and expand their knowledge of mental health from external support any donation that could assist us such as kitchen supplies learning supplies furniture and more will limit the expenditure our facility will need we would also source and gather resources such as stationery cleaning supplies tables and chairs clipboards office phones
• 13:30 - 14:00 printers and scanners we will also require three computers for the volunteers and staff to use as teaching tools as much as it would be a dream to run our facility just based on the community assistance alone it is not possible in this day and age we require assistance from external services to keep the facility top-notch for example due to covert we require an external cleaning company to provide cleaning services for our facility food vendors that can supply meals like weekly pizza where every wednesday we would have a
• 14:00 - 14:30 pizza night where we would get discounted pizza delivered from to our facility in the afternoon for our kids doing homework or other activities contractors such as councillors or kitchen staff external entertainment groups such as horizon church who could come around and preach the word of god or having a singer like taylor moss come to the facility and have sing-alongs teach our clients a musical instrument sydney dogs and cats home has a program
• 14:30 - 15:00 that would be able to assist and provide entertainment it is a mental health aspect as a lot of our clients as they offer therapy dogs a mini bus provider for when we go on outdoor sessions the possibility is endless it's all about networking and creating bonds with external stakeholders but as well as budgeting to make sure that we're living within our means and creating a sustainable facility how will we engage the community face to face online portals
• 15:00 - 15:30 displaying results with permission of course flyers online advertisement and word of mouth our service will engage the community majority through face-to-face encounters with our physical center to form a greater understanding of what our current client situation is open days are just one of the ways that we are going to engage the community by showing first hand some of the processes we will be undertaking to assist our community and assist our clients in their journey
• 15:30 - 16:00 word of mouth also plays a massive part in becoming known and respected within the community by larger numbers knowing of our services will enable us to spread the word and get an understanding of our community in the southern shire area many will not have regular access or use of online portals therefore it will be important that we uphold this standard to make sure everyone is catered to we saw a variety of engagement methods as the sutherland chair community is made up of predominantly one age group the
• 16:00 - 16:30 community consists of large variety in affordability which is which can result in lack of resources limiting the service to face to face lifestyle lifestyle is that our client has jam-packed schedules trying to make ends meet making this a priority within the sublime show is something that needs to be needs to be done and it can't keep getting swept under the rug so having that community engagement is significantly important in getting our name out and what our facility is all about
• 16:30 - 17:00 action plans a detailed description and a breakdown of the overall goal that needs to be achieved steps that will result in the goal being reached a list of individuals who will come into contact with the client and what tasks they will be involved in details of dates that a task or a milestone needs to reach by or is aimed to of been reached by a list of the resources needed to complete the tasks and provide adequate services reports
• 17:00 - 17:30 need to be kept up to date with every contract or discussion this that occurred to ensure we provide the best service possible while upholding our duty of care ensuring that our service is assisting the client with their mental health issues an action plan like i've explained before is tailored to each individual client no client is the same and no journey is the same having a tailored action plan for each individual person will ensure that they feel included and that they are being heard
• 17:30 - 18:00 how will we use our community to promote the program food donations supply donations word of mouth and using volunteers our priority is to connect with the community in order to get this we need to already form a relationship and a meaningful relationship with our stakeholders barriers some barriers that we may that we may face along this journey people are scared to attend our center they are in denial they do not want to admit
• 18:00 - 18:30 that they have a mental health disorder there is a lot of a stereotype around that um having mental health issues is seen as weak so this is a stereotype that we need to drop within the solar and child dangerous dealing with clients that are drug and alcohol affected especially can put our volunteers and our staff in danger as well as other clients so managing this can definitely be a barrier that we can face burnouts as this is a very taxing and emotional job you're dealing with
• 18:30 - 19:00 people day in and day out and their emotional struggles staff a very we could face could be stuff burnouts and staff turn over relating to this again it might get too hard for some of our staff members or our clients um so definitely staff turnover is a barrier that we can face so how we reflect industry frameworks we reflect all of these industry frameworks in different ways the rights and responsibilities of clients everyone is confidential there is way
• 19:00 - 19:30 this form waiver forms signed and everything is confidential until there is a risk posed to someone else or that individual safety making sure that we are meeting all of the work health and safety regulations is going to be conducted before they commence diversity response of the organization it is not catered to only one specific type of person this is for all demographics to attend promotion and prevention the mental
• 19:30 - 20:00 health service will need to work in partnership with its community in order to prevent mental health issues and the prevention of this community outreach getting our word out there what we've already put into place through open days and talking word of mouth the mental health service needs to recognize respect value and the support of its importance carers and wellbeing treatment and recovery of the clients we promote achievable goals for our clients to reach along their journey of self-discovery interrogation integration
• 20:00 - 20:30 the mental health service collaborates with and develops partnerships with its own organization and externally with other services to facilitate coordinated and interior integrated services for clients and carers we collaborate with all different external stakeholders seeking support and guidance of local governments of other councillors other professors the possibilities endless a budget breakdown child care minding
• 20:30 - 21:00 so an average of seven children five days a week for two hours each comes down to one thousand four hundred dollars weekly and after to school activities average of seven children five days a week for one hour seven hundred dollars weekly counselling services an average of six sessions per day on a five day roster four thousand five hundred dollars weekly outdoor activities once a week outdoor game
• 21:00 - 21:30 sports or amazing race theme each week can have a different theme 10 persons each activities 175 weekly markets entry fee and store holder fee markets once a once a month 20 storeholder and 800 attendees 2 800 monthly workshops online courses 30 per workshop emergency housing an average of 62 dollars weekly that's hard to budget for because obviously it's a week-to-week change and you don't know how many people you're going to get in so budget
• 21:30 - 22:00 breakdown yearly total income will come to 399 724 other incomes that we may receive could be through donations or government grants budget expenses what we need to spend money on rent seven hundred dollars a week for our facility taxes five hundred dollars a week for our facility insurance hundred dollars per week phones thirty
• 22:00 - 22:30 dollars per week additional technology a thousand per week groceries a thousand per week entertainment activities 500 per week supplies 200 per week staff pay 3600 per week and training is 50 per week evaluating our program short-term long-term receiving feedback non-biased measures and covert safe guidelines
• 22:30 - 23:00 as a facility we have some short-term and some long-term goals we wish to meet and this is going to be one of the ways we can effectively monitor our program short term getting the word out to the local community about what we are doing and why we are doing it we aim to meet our capacity while still being provided the adequate services to each client we want to take every inquiry and every phone call and aim to turn nobody away long term open open numerous facilities the wiping
• 23:00 - 23:30 tears program has the potential to grow create and generate a well-known name within the community and of course reduce the number of suicide rates within the sublime shire receiving feedback from our community members we're going to be doing this through surveys it's a great way to gain it can be anonymous or they can have their names on it having a suggestion box at our front counter making it easily accessible for our clients to write down feedback we will hold weekly meetings with staff and we will
• 23:30 - 24:00 go over the feedback we received we can then assess it and see how we can integrate it within our program not only will we get our surveys for our clients but we also have so we also have surveys for our volunteers that come into our service of how we dealt with them how we welcome them into our facility and things that they think we need to work on it is important that during the current pandemic we follow the guidelines we will have a maximum of 10 facility staff our capacity
• 24:00 - 24:30 of 10 and other individuals in the center at one time without covered guidelines in place we would normally allow up to 20 capacity we will evaluate our services through many avenues such as staff having chats with staff checking in once a week making sure they're going okay if they want anything change what how their week's been and what they had to deal with that week the facility can receive feedback from each client that attends a facility people that come in only using one
• 24:30 - 25:00 session following up with clients that come for a session and may not want to come back why following up on every conversation that may be seen as a difficult conversation they need to be had modifying our programs meetings brainstorms suggestions and feedback box like described before these are just but going to be more more examples of how we're going to modify our program if people are pushing forward ideas suggestion boxes are a massive one
• 25:00 - 25:30 they're going to be used for anonymous comments from people if they feel like something needs to change we'll then assess it with the management team and we'll see what we need to do moving forward how you can get in contact with us by our website phone mobile facebook and our address 45 east parade sutherland which is near the train station thank you so much for taking the time to hear my presentation on a wonderful facility that will benefit the
• 25:30 - 26:00 sutherland child