Salesforce Amplifies Customer Service with New AI Voice Feature in Agentforce
Ahead of the Dreamforce 2025 conference, Salesforce unveils Agentforce Voice, revolutionizing AI customer service by integrating voice-calling features. This state-of-the-art enhancement allows AI agents to conduct customer interactions with human-like speech patterns, tailored tonal attributes, and real-time caller inputs. Embracing seamless integration with major telephony systems like Amazon, Five9, and Genesys, Agentforce Voice promises a transformation in customer engagement.
Oct 13