ServiceNow and OpenAI Join Forces for AI-Driven Customer Experience Revolution
ServiceNow and OpenAI have announced a multi-year partnership to integrate OpenAI's advanced AI models, including GPT-5.2, into ServiceNow's platform. This collaboration aims to enhance customer experience (CX) resolution in contact centers by introducing real-time voice agents and computer-use automation, eliminating the need for custom development and reducing latency.
Jan 21