Nov 4, 2026
A supervisory resource carries no new bank requirements.
Nov 4, 2026
A starter list precedes optional paid task tracking.
Oct 25, 2026
Business and Enterprise administrators should review inherited feature and MCP settings. Explicit choices and preview opt-ins are preserved.
Four tools are available; authorization does not settle timing.
Available
Zoom’s November 4 notice lists Virtual Agent, AI Expert Assist, Quality Management and Workforce Management as generally available on Zoom for Government. Contact Center was already authorized.1
Authorized
Virtual Agent covers voice and chat; Expert Assist guides human agents. Video Management is authorized but forthcoming. Custom Dictionary is separately listed as authorized, with no availability date given.1 Authorization and availability therefore remain separate rollout questions.
Zoom headquarters, June 2020; archive, not a government deployment. Photo: Coolcaesar / Wikimedia Commons, CC BY‑SA 4.0. Geometric crop and downscale; adaptations retain the same licence.