Crisp
Customer SupportFreemium
AI-first customer support platform with Hugo, the AI agent and copilot
Last updated Aug 24, 2026
Claim Tool
What is Crisp?
Crisp's Top Features
Key capabilities that make Crisp stand out.
AI helpdesk with Hugo AI core
Customer-facing AI agent
Internal AI copilot for agents
Shared inbox
Chat widget
Search Chatbox AI for self-service
Workflow automation
Conversation routing and escalation
AI-powered drafting and summarization
Support knowledge training from help content, website content, snippets, and inbox history
Multi-provider AI support including Claude and Gemini
Desktop app for macOS and Windows
Use Cases
Who benefits most from this tool.
Support teams handling high conversation volume
Use Crisp to automate common questions, route requests, and reduce repetitive work with Hugo and workflow automation.
Agents who need help responding faster
Use Copilot to summarize long threads, draft better replies, and keep full conversation context visible while responding.
Businesses that want self-service support
Use Search Chatbox AI to let customers find answers in help content before contacting the team.
Teams managing complex support cases
Use Crisp’s inbox, AI assistance, and handoff tools to escalate cases to the right human agent when automation is not enough.
Organizations centralizing support knowledge
Train Crisp AI on help articles, website content, snippets, and past inbox messages so support responses stay grounded in company knowledge.
Tags
customer supportAI agentcopilotchatmessagingemailautomation
Crisp's Pricing
Free plan available
Pricing model
The provided source text includes many pricing claims, but they are not reliable as a basis for classification because I cannot verify them directly from official crisp.chat source pages here. Per instructions, when pricing details are not reliably sourced, the result should be marked unknown.
Watch-outs
- The source text cites many plan names and prices, but I could not verify them directly from an official crisp.chat pricing page in this context.
- Per instructions, unsupported or unverified pricing claims should not be classified as accurate pricing facts.
- If Crisp’s official site only points to pricing pages or contains incomplete/custom-only details, that would also require is_accurate=false and product_plans=[].
Top Crisp Alternatives
Revolutionize Your Customer Support with Lindy's AI Team
Automate Customer Support with MeyaGPT
Discover Civitai's Comprehensive Support Options
Elevate Your Website with WebWhiz AI-Powered Support
Enhance Customer Interaction and Support with Crisp.chat
Revolutionize customer engagement with Web2Chat's AI-driven chatbot!
Optimize Customer Engagement with PromptReply.ai's Flexible Plans
Revolutionize Your Business with HubSpot’s AI Solutions
User Reviews
Share your thoughts
If you've used this product, share your thoughts with other builders
Recent reviews
Frequently Asked Questions
What is Crisp?
Crisp is an AI-first customer support platform that combines a shared inbox, helpdesk, chat widget, search, workflows, and AI automation to help teams support customers faster and more effectively.
What is Hugo in Crisp?
Hugo is Crisp’s AI core. It powers customer-facing support automation and also provides internal copilot help for support agents inside the inbox.
How does Crisp use AI?
Crisp uses AI to answer customer questions, route conversations, escalate to humans when needed, summarize threads, draft replies, and help agents resolve cases faster.
What data can Crisp AI learn from?
Crisp AI can use helpdesk articles, website or blog content, inbox conversation history, and internal snippets to generate more relevant support answers.
Does Crisp offer a customer-facing AI chatbot?
Yes. Crisp includes a customer-facing AI agent and chatbot experiences that can handle common questions, support self-service, and route users when human help is needed.
What is Copilot in Crisp?
Crisp Copilot is an internal AI assistant for support agents. It helps summarize conversations, understand context, draft replies, and prepare handoffs without sending messages automatically.
Can Crisp automate support workflows?
Yes. Crisp includes workflows and automation tools that can collect information, route conversations, trigger actions, and hand off cases between AI and human agents.
Does Crisp support self-service search?
Yes. Crisp includes Search Chatbox AI, which lets visitors search help content in the chatbox before starting a conversation.
Which AI models does Crisp support?
Crisp supports AI configurations powered by providers such as Claude and Gemini, along with Hugo as its own AI core for support automation.
Is Crisp suitable for teams of different sizes?
Yes. Crisp is built for support teams that want an AI-assisted helpdesk and inbox, from smaller teams to larger organizations needing scalable customer service automation.