Riviera

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AI voice agents for hotels that elevate guest experience and cut costs—24/7.

Last updated Sep 2, 2025

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What is Riviera?

Riviera is a Y Combinator–backed AI voice agent platform built specifically for hotels, enabling 24/7 automated call handling with instant, intelligent responses that enhance guest experience and streamline hotel operations. Trusted by hotels worldwide, Riviera scales to handle unlimited call volume, reduces labor costs by automating routine inquiries and requests, and frees staff to focus on high‑touch service—all while delivering fast, accurate, hospitality‑tailored support.

Riviera's Top Features

Key capabilities that make Riviera stand out.

AI voice agents built specifically for hotels

Instant, intelligent responses to guest inquiries

24/7 unlimited call handling

Advanced alternative to traditional phone systems

Enhances guest experience with fast, accurate answers

Reduces operational costs via automation

Frees staff from routine calls to focus on high‑touch service

Scales without degrading service quality during peak times

Trusted by hotels worldwide

Backed by Y Combinator

Use Cases

Who benefits most from this tool.

Front Office Managers

Redirect routine calls (amenities, directions, check‑in/out times) to AI so staff can focus on in‑person guests.

Boutique Hotels

Provide 24/7 phone coverage without staffing a full overnight team.

Resorts

Handle seasonal call surges with unlimited capacity and consistent service quality.

Multi‑property Operators

Standardize guest phone interactions across properties while reducing labor costs.

Limited‑Service Hotels

Automate frequent inquiries and requests to keep lean operations efficient.

Airport & Transit Hotels

Answer late‑night arrival questions and immediate needs around the clock.

Conference & Event Hotels

Field high volumes of event‑related questions without overloading staff.

General Managers

Improve guest satisfaction scores with instant, accurate responses while lowering operating expenses.

Revenue‑conscious Owners

Reduce labor costs by automating routine call handling at scale.

Operations Leaders

Maintain service levels during peak periods without adding headcount.

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Tags

AI voice agenthotel operationsautomated call handlingguest experience24/7 support

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Frequently Asked Questions

What is Riviera?
Riviera provides AI voice agents designed specifically for hotels, transforming the guest experience with intelligent, automated voice solutions.
How does Riviera help hotels?
Riviera enables hotels to handle unlimited calls 24/7, improving guest experience and significantly reducing operational costs by automating routine guest inquiries and requests.
Who trusts Riviera’s technology?
Riviera is backed by Y Combinator and trusted by hotels worldwide.
What types of tasks can Riviera’s AI voice agents handle?
They manage a wide range of guest interactions, including inquiries, requests, and support to ensure timely, efficient communication.
Is Riviera available for hotels around the world?
Yes. Riviera is trusted by hotels worldwide and is suitable for international operations.
How can I contact Riviera for support or inquiries?
You can reach Riviera at [email protected].
What is the main benefit of using Riviera’s AI voice agents?
They transform the guest experience through automation while vastly reducing costs for hotels.
Is Riviera suitable for hotels aiming to deliver better guest experiences?
Yes. Riviera focuses on improving guest experience with intelligent AI voice agents tailored for hospitality.
Is Riviera appropriate for both independent hotels and large chains?
Yes. Riviera’s scalable approach maintains service quality even as call volumes increase, making it suitable for properties of any size.
Do hotels need additional overnight staff with Riviera in place?
Riviera handles calls 24/7, allowing hotels to automate routine after‑hours inquiries and reduce reliance on overnight staffing for phone coverage.