Gladly
Last updated: September 16, 2025
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What is Gladly?
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Gladly's Top Features
Gladly Sidekick conversational AI agent
Pre-trained, industry-specific AI models and intent detection
Ticket-free, people-centered conversation model
Lifelong customer conversation timeline across channels
Automated actions: refunds, returns, cancellations, shipments
AI–human collaboration with seamless handoffs
App Platform integrations with systems of record
Omnichannel support: chat, voice, social, and more
AI-powered Q&A from knowledge base content
AI response authoring and real-time translation for agents
Intelligent routing and prioritization
Workforce management for forecasting and scheduling
Secure in-chat payments
Brand-aligned tone and policy controls
Real-time insights and reporting for CX leadership
Frequently asked questions about Gladly
Gladly's pricing
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Use Cases
Ecommerce retailers
Automate returns, exchanges, and refunds while keeping conversations on-brand across chat, email, and voice.
Direct-to-consumer brands
Provide personalized post‑purchase support and proactive order updates to increase loyalty and repeat sales.
Subscription businesses
Handle plan changes, cancellations, and retention offers with AI-led workflows and seamless handoffs to agents.
High-volume seasonal teams
Forecast demand and staff efficiently with workforce management while Sidekick resolves common spikes automatically.
Luxury and premium brands
Maintain brand voice and white-glove service through AI-authored, on-brand responses and lifelong conversation history.
Marketplaces
Resolve multi-party issues (buyer/seller) by integrating systems of record and automating routine actions.
Global support teams
Use AI translation and omnichannel continuity to serve customers consistently across regions and languages.
Fast-growing startups
Scale support quickly with ticket-free workflows, automated actions, and integrations without adding headcount.
BPOs and contact centers
Boost agent productivity with context-rich timelines, AI drafting, and intelligent routing to reduce AHT.
Omnichannel commerce brands
Unify social, chat, email, and phone into one continuous conversation so customers never repeat themselves.
Learn to use AI like a Pro
Get the latest AI workflows to boost your productivity and business performance, delivered weekly by expert consultants. Enjoy step-by-step guides, weekly Q&A sessions, and full access to our AI workflow archive.