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HelpScout

Last updated: August 8, 2024

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SupportAgent.ai, an AI-powered drafting tool for Help Scout conversations, enhances customer support with features such as best-in-class support, upgraded data security, and seamless integration. Acquired by Help Scout in September 2023, it is designed to draft efficient and effective responses, helping customer service teams boost productivity and accuracy. However, it is currently non-HIPAA compliant and is billed separately from other Help Scout services.

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Category

Customer Support

HelpScout's Top Features

AI-powered drafting for Help Scout conversations

Best-in-class support 24x6

Upgraded data security, privacy, and compliance standards

Separate billing from Help Scout services

Non-HIPAA compliance

Acquired by Help Scout in September 2023

Integration with Help Scout

Terms of Service and Privacy Policy governed by Help Scout

Founded by Thomas Petracco in early 2023

Enhances productivity and accuracy for customer service teams

Frequently asked questions about HelpScout

HelpScout's pricing

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