HelpScout
Last updated: August 8, 2024
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What is HelpScout?
SupportAgent.ai, an AI-powered drafting tool for Help Scout conversations, enhances customer support with features such as best-in-class support, upgraded data security, and seamless integration. Acquired by Help Scout in September 2023, it is designed to draft efficient and effective responses, helping customer service teams boost productivity and accuracy. However, it is currently non-HIPAA compliant and is billed separately from other Help Scout services.
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HelpScout's Top Features
AI-powered drafting for Help Scout conversations
Best-in-class support 24x6
Upgraded data security, privacy, and compliance standards
Separate billing from Help Scout services
Non-HIPAA compliance
Acquired by Help Scout in September 2023
Integration with Help Scout
Terms of Service and Privacy Policy governed by Help Scout
Founded by Thomas Petracco in early 2023
Enhances productivity and accuracy for customer service teams
Frequently asked questions about HelpScout
HelpScout's pricing
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