Zendesk AI is an artificial intelligence tool that enhances customer service by providing personalized support and automating tasks. It uses billions of real customer service interactions to understand customer experience and offer better service. With Zendesk AI, businesses can use generative AI to automate support tasks, deploy bots that sound like humans, and customize the tool to their specific needs. It also improves agent productivity by suggesting responses, providing context, and offering insights to resolve issues faster. Additionally, Zendesk AI enhances self-service by automatically generating support articles and recommending them to customers.