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Supportlogic

Claim Tool

Last updated: August 8, 2024

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What is Supportlogic?

SupportLogic is an all-in-one Support Experience management platform designed to enhance support operations, improve quality monitoring and coaching, and boost agent productivity. Its key features include escalation management, sentiment analysis, intelligent case routing, and proactive alerts. With SupportLogic, users can monitor and improve customer support operations effectively. Additional benefits include predictive CSAT and CES scores, agent coaching, and translation features powered by generative AI. The platform also offers robust reporting, voice analytics, and integrations with existing ticketing systems.

Category

Customer Support

Supportlogic's Top Features

Escalation Management

Sentiment Analysis

Intelligent Case Routing

Proactive Alerts

Automatic Quality Monitoring

Predictive CSAT and CES Scores

Agent Coaching

Voice Analytics

Response & Troubleshooting

AI-powered Translation

Frequently asked questions about Supportlogic

Supportlogic's pricing

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    Use Cases

    Support Managers

    Improve customer support observability and manage escalations effectively.

    Quality Assurance Teams

    Automatically monitor support channels and coach agents in real-time.

    Customer Support Agents

    Respond to customer queries with perfect tone and grammar using AI-powered tools.

    IT Departments

    Analyze support outcomes, monitor at-risk accounts, and manage SLA/SLO requirements.

    Business Analysts

    Drill into customer sentiment and identify product friction using custom reporting.

    Executives

    Leverage predictive CSAT and CES scores to improve overall support quality and customer satisfaction.

    Product Managers

    Use text analytics to identify trends and fix service issues effectively.

    Training Managers

    Develop customized coaching programs using scorecard builders and QA reporting.

    Global Support Teams

    Handle multi-language support cases efficiently with AI-powered translations.

    Support Analysts

    Use proactive alerts and intelligent case routing to streamline support operations.

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