How does SupportLogic improve quality monitoring and coaching?

SupportLogic enhances quality monitoring and coaching with features like automatic quality monitoring, predictive CSAT and CES scores, agent coaching, and voice analytics.

Can SupportLogic help with agent productivity?

Yes, SupportLogic boosts agent productivity with tools for response and troubleshooting, case summaries, predictive queue, and translation powered by generative AI.

What analytic tools are available in SupportLogic?

SupportLogic provides robust reporting, customer support analytics, SLA/SLO management, and text analytics to identify trends and issues.

Does SupportLogic integrate with existing ticketing systems?

Yes, SupportLogic can integrate with your existing ticketing system and other apps, with live implementation within 45 days.

What industries can benefit from SupportLogic?

Any industry that relies on customer support operations can benefit, including IT, healthcare, retail, and telecom.

Is SupportLogic secure?

Yes, SupportLogic is ISO 27001 and SOC II Type 2 certified, and it is GDPR and HIPAA compliant.

What kind of reporting does SupportLogic offer?

SupportLogic offers powerful QA and customer support reporting, helping manage and analyze support quality and customer sentiment.

How does SupportLogic handle multiple languages?

SupportLogic uses generative AI for translation, allowing support agents to handle cases in any language.

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Supportlogic

Name: Supportlogic
Brand: Supportlogic
Rating: 5 (1 reviews)
Author: Supportlogic

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Last updated: August 8, 2024

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What is Supportlogic?

SupportLogic is an all-in-one Support Experience management platform designed to enhance support operations, improve quality monitoring and coaching, and boost agent productivity. Its key features include escalation management, sentiment analysis, intelligent case routing, and proactive alerts. With SupportLogic, users can monitor and improve customer support operations effectively. Additional benefits include predictive CSAT and CES scores, agent coaching, and translation features powered by generative AI. The platform also offers robust reporting, voice analytics, and integrations with existing ticketing systems.

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Supportlogic's Top Features

Escalation Management

Sentiment Analysis

Intelligent Case Routing

Proactive Alerts

Automatic Quality Monitoring

Predictive CSAT and CES Scores

Agent Coaching

Voice Analytics

Response & Troubleshooting

AI-powered Translation

Frequently asked questions about Supportlogic

Supportlogic's pricing

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